User's Manual

XPS Card Printer Installation and User Guide 101
Several blank cards are
ejected before the full card
prints.
The application can use the
page size in effect when a
document is created, and
you set the page size after
creating the document and
before printing.
Use the page setup feature
of the application to set the
page size before creating
the document. Consider
creating a template for
cards that opens at the
correct page size.
The color printing has flaws
Problem Probable Cause Solution
One or more unprinted lines
appear on the card.
The printhead is dirty or
damaged.
Clean the printhead. See
How to Clean the Printhead.
One color panel is not aligned
correctly with other color
panels.
The cards are slipping in
the track.
Run a cleaning card. See
How to Run a Cleaning Card.
One color panel is not aligned
correctly with other color
panels.
The cards are not the
correct size for the printer.
Use cards that meet the size
requirement for the printer.
See Cards for specifications.
If you must use the cards
you have, ask your manager
for help.
Part of the printed image is a
different size than on the
monitor.
Applications and operating
systems can handle scaling
differently. The PC is set to
use a display setting other
than 100 percent.
For best results, use an
image-editing program to
create the correct size
image for the card. Use a
screen resolution to set the
size of icons and text on the
monitor.
Printing is blurred.
The cards have a matte,
not glossy, finish.
Use cards that meet the
requirements for the
printer. See Cards for
specifications.
Printing is blurred. The rollers are dirty. Run a cleaning card. See
How to Run a Cleaning Card.
Printing is blurred. The printhead is dirty.
Clean the printhead. See
How to Clean the Printhead.
The printed card has small
unprinted areas.
Unprinted cards have
scratches.
Handle cards carefully. See
Card Quality Guidelines
The printed card has small
unprinted areas.
Cards have embedded
particles, an uneven
surface, or the card edge
has burrs.
Use cards that meet the
requirements for the
printer. See Cards for
specifications