Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
5
SP Series Info Central: Production e-Guide
Responding to messages
The printer and driver generate a message on the PC when a card cannot be processed. Usually, the
message is displayed on the PC.
1 When a message is displayed on the PC, follow the suggested action. Click the Help button to see
likely causes and possible solutions.
2 When the printer status light blinks amber, it is safe to open the printer to fix any problems.
3 Fix the problem, then close the printer cover and press to latch it.
4 The message box might disappear on its own or you might need to click a button.
Buttons on the message box can be:
Retry: Clears the card. The driver sends the card or cards to the printer again. If the problem is fixed,
normal operation resumes.
Cancel: Clears the card. The driver does not send the card again. If the problem is fixed, normal
operation resumes.
OK: Used for a message that occurs when no card was being printed, a status message, or an
equipment failure message. If the problem is corrected, normal operation resumes. (Power the printer
off and on if operation does not resume.)
5 The printer might eject any cards in the printer.
Message Tips
• If the message box disappears automatically, you might need to return to the card creation
application to send the card to print again.
• If the printer beeps and the status light blinks amber but no message appears on the PC, try:
• If you printed a test card and the printer beeps but no message appears on the PC, use a card
with a magnetic stripe and make sure the stripe is oriented correctly.
• Restart Windows to fix the problem.
• If a message appears repeatedly and you cannot reliably fix it, the printer might need service.
Record the message and message number, the printer serial number, and the driver and
firmware versions (see the Printer Toolbox). Call your service provider.