Product Info

23
SP Series Info Central
Support for Direct Network Connections
If you need assistance with the installation or use of a print server and printer, do the following in the
order listed:
• Closely review this Installation e-Guide to see if it addresses your issue. See the Connecting more than
one printer or more than one PC section for information.
• Read the guide(s) for the print server, which addresses many common situations not specifically
covered in this e-Guide.
• View the Technical Support section of the print server manufacturer’s Web site.
• Request assistance from your Datacard service provider.
Removing a device from the Device Manager
Remove a device from the Device Manager if the Add/Detect New Hardware wizard was cancelled (or
another installation problem occurred), or you want to reinstall the printer driver.
1 Disconnect the printer from the PC.
2 If the printer driver was installed, make sure the printer driver has been deleted and that you have
rebooted the PC after deletion.
Test LED does not light up on
power up the print server.
The power or network
connection for the print server
is not working.
Make sure that the print server is
connected to a power source and that
the network connection is good. See
the guide for the print server.
On Windows 2000 or XP, the
DCNETn port does not
appear in the Ports list when
installing the printer.
The network port driver installation did
not complete successfully.
Port status is:
The port mode has not been
detected.
The network address or name
of the printer has not been
defined.
In the printer Properties dialog box,
make sure the port is a Datacard
network port (DCNet_) and that the IP
address or device name is configured
for the port.
Port status is:
Network not responding.
The print server is not
responding to a query by the
printer driver.
Check the power to the print server,
and the connections from the printer,
print server and network Also verify
the PC connection to the network.
Port status is:
Communication with the
printer is suspended.
The printer has been busy or
the network has not
responded for more than 30
seconds.
Resume the Printer Toolbox to see
whether the printer is busy or the
network is not responding.
If the status remains, check the
printer. Make sure it is powered on.
See if another PC is displaying a
message. Address the printer
problem if possible.