Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
22
SP Series Info Central
Troubleshooting a direct network installation
The following problems might occur when installing the printer using a direct network connection.
Address the possible causes in the order listed.
The printer is connected
through more than 5 hubs (or
devices) or through 2 or more
unpowered hubs (or devices).
Remove hubs until the printer is
connected through 5 or fewer hubs (or
devices) or directly to the PC. Make
sure every other hub is powered.
The printer is connected
through a USB hub or device
that is defective.
Replace the USB hub or, if the printer
is connected through another device,
connect both devices through a USB
hub.
The printer is connected with
a cable that is longer than
specified.
Use a USB cable that is up to 6.5 feet
or 2 meters long.
If the printer is connected through a
USB hub or device, use a shorter
cable between the PC and USB hub.
The PC does not detect the
printer when you connect it.
The operating system
identified the printer but you
cancelled the Add/Found
New Hardware wizard.
Unplug the USB cable, remove the
printer from the Device Manager and
then try again.
On Windows XP, the Detect
New Hardware wizard does
not identify the printer driver
on the CD-ROM.
The operating system
identified the printer but you
cancelled the Found New
Hardware wizard.
Unplug the USB cable, remove the
printer from the Device Manager and
then try again.
The Add/Found New
Hardware wizard appears
when the printer is connected
or powered on, after the
printer is installed.
Windows is associating the
printer with its existing printer
database.
The wizard closes. No action is
necessary.
The printer you just
connected has a different
serial number than the one
previously connected.
The Wizard installs another copy of
the printer driver. (Find the icon in the
Printers Window.) This occurs
because Windows tracks the serial
number of each USB device
connected.
Problem Cause Possible solution
Problem Cause Possible solution