Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
21
SP Series Info Central
Troubleshooting Installation Problems
This section describes some problems users have reported when installing the printer and provides
solutions to those problems.
Troubleshooting any installation
The following problems might occur when installing the printer using any type of connection. Address
the possible causes in the order listed.
Local (USB) installation troubleshooting
This section describes possible problems and their solutions when using a USB connection. Address
the possible causes in the order listed.
Problem Cause Possible solution
The light on the power supply
does not come on within 30
seconds after plugging in the
power supply.
The power outlet does not
work.
Connect the power supply to another
power source that you have verified,
for example by connecting a lamp. If
the other device works, assume the
outlet functions correctly.
The power strip, surge
protector, or similar device is
not powered on or is
defective.
If you are using a power strip, surge
protector, or similar device, make
sure it is powered on and that other
devices connected through it power
on.
The power supply or power
cord does not work.
Request a replacement power supply
or power cord from your dealer.
The light on the front of the
printer does not come on
within 2 minutes after
plugging in the printer.
The printer is defective. Contact your service provider for
assistance.
Problem Cause Possible solution
Windows XP displays “USB
device not recognized” when
you power on the printer.
The printer status light was
not steady green when the
printer and PC were
connected.
This is a short-term condition while all
internal elements of the printer
become functional. The message
disappears by itself when the printer
is ready.
The PC does not detect the
printer when it is connected.
The printer is not powered on. Remove one end of the USB cable.
Power on the printer.
When the printer Ready light is steady
green, connect the USB cable.
The USB cable is defective. Use a different USB cable that is up to
6.5 feet or 2 meters long.