Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
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SP Series Info Central
Obtaining service
For repair assistance, contact your service provider. Place the service call from a telephone close to the
printer so that you can access the printer and the PC running the driver while talking to the customer
support representative.
Your service provider should record information about how to contact them on the back cover of the Printer
Guide shipped with the printer. If you do not know how to contact your service provider, contact Datacard,
who can direct you to your service provider. See the inside of the front cover of the Printer Guide.
Before you call for service, make sure you have the information recorded during troubleshooting, as
described in this e-Guide. Also, make sure you have the serial number of the printer. It is located on a label
that is visible when you open the top cover of the printer.
When to obtain service
Perform the steps at the beginning of this chapter before obtaining service. Call for service if:
• A troubleshooting process instructs you to call service
• A troubleshooting process does not produce the expected result
• You experience a problem repeatedly
Packing the printer for shipping
When service asks you return the printer to a service center for repair, pack the printer for shipping. You
might also need to pack the printer to send it to another location.
1 Turn off power to the printer.
2 Remove the power cord from the printer and power receptacle. Remove the data cable and any other
cables attached to the printer.
– If you are shipping the printer to use at another location, pack the power supply, power cord, data
cable, and any other cables in the accessories tray.
– If you are shipping the printer for service, do not ship cables with the printer unless asked to do so.
– Service might ask you to ship cards or additional samples of your current supplies. If service
requests cards or supply samples, place them in the accessory tray to prevent damage to the
printer.
3 Remove all cards from the card tray, card output tray, and printer. Do not ship cards unless asked to do
so.
4 Remove the continuous cleaning roller from the printer unless asked to return it. Put the spindle with
other accessories, such as the Printer Guide.
5 Make sure the card tray door is firmly closed.
6 Close the cover.
7 Use the original shipping carton, plastic bag, and foam shipping supports.
8 Place the plastic bag around the printer.
9 Make sure the bottom shipping support is in place.
10 Place the printer in the shipping carton, resting in the shipping supports.
11 Place the top shipping support in place.