Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
21
SP Series Info Central: Troubleshooting e-Guide
Also consider the following problems, which can seem similar to communication problems:
Cards sent from a client PC are
not printing.
The host PC used for shared printing can be disconnected or
powered off. An authorized used must be logged on to the host PC for
cards to print. Messages might be displayed on the host PC and need
to be cleared before printing can resume.
Suggestions: Implement procedures to permit all users who need to
print to do so. Consider attaching the printer to the network using a
print server to enable direct network printing.
Problem Solution
The printer is shared with
another PC, and an interactive
mode (smart card or read
magnetic stripe) job was sent
from the host PC.
Interactive mode jobs, including smart card jobs and read magnetic
stripe jobs, are not supported for shared printers. Do not send
interactive mode jobs to a shared printer.
The printer driver was upgraded,
but you did not restart Windows
before trying to print a card.
Restart Windows after upgrading the driver to enable printing cards.
On Windows XP and Windows
2000, the user does not have
permission to the folder used to
temporarily store the card data.
Show this topic to the Windows administrator and ask for assistance.
The Windows Print Manager is
not operating correctly.
Close all applications and restart the PC. On Windows 2000 or XP,
restart the Print spooler. See Windows 2000 or XP help for more
information.