Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
20
SP Series Info Central: Troubleshooting e-Guide
For local or network-connected printers:
For network-connected printers:
Problem Solution
Other applications on the PC
might interfere with data
communications.
Many applications that might run on a PC can interfere with
communications, often by using all (or most) PC resources. For
example, network-connected mail applications can poll a server to
send or retrieve items. Depending on the application, network setup,
and PC resources, polling can use all PC resources and prevent data
transmission either locally or over the network.
Suggestions: Close other applications that are not needed. Consider
opening network-connected applications several times daily rather
than keeping applications open at all times. Consider increasing PC
resources or using a separate PC for purposes other than printing
cards.
Other hardware connected to the
PC can interfere with
communication.
An application on the PC, such as a card creation application, might
use other equipment, such as a camera or a security key. The
application must communicate with the device, such as when
capturing a photo to be printed on the card. Depending on the
application, equipment setup, and PC resources, communication with
the device can use all PC resources and prevent data transmission
either locally or over the network.
Suggestions: Adjust the timing for sending the card to print. Often, a
second or two of waiting can correct the problem. Consider increasing
PC resources.
You have selected another
printer in the application.
Many PCs have more than one printer installed. In the application you
use, make sure that SmartDriver is the selected printer.
Problem Solution
The network is not working
properly
Follow your network troubleshooting procedures to isolate and test
each component of the PC-to-printer communication link.
Suggestions: The PC-to-network connection can be checked by
accessing a network resource, such as a network drive. The network
administrator can check communication between a server and the
printer. Make sure the user is logged in to the network, even for an ad-
hoc wireless connection.
The printer is not configured
with the correct network
address.
Make sure that you have entered the server name or IP address in the
Port Settings or Configure Port dialog box on the PC. (If your network
uses DHCP, the IP address changes and cannot be used when
configuring the port.) See “Direct Network Printing” in the Installation
e-Guide for details.