Product Info

12
SP Series Info Central
No image is printed on the
card or the printing is very
light.
The ribbon is loaded incorrectly.
The printhead cable might be
loose.
Two cards were picked.
The printhead cable or printhead
cartridge might be damaged.
The driver or printer settings
might not be correct.
Remove and replace the ribbon.
Power off the printer. Make sure
the printhead cable is securely
connected.
Fan cards before loading them.
Replace the printhead.
Change values on the Color
Settings tab of the Printer
Toolbox. If needed, change
printhead intensity.
If the problem persists, contact
your service provider.
Part of the printed card is not
the expected color.
The ribbon might have been
moved while the printer power
was off.
The transparent wheel on the
print ribbon cartridge might be
dirty.
The transparent wheel on the
print ribbon cartridge might be
damaged or out of position.
The next card will print correctly.
If this happens frequently,
change the Ribbon Initialization
setting. See "Card Design
Checklist" for more information.
Clean the wheel using the
cleaning pen.
If another print ribbon cartridge is
available, see if it fixes the
problem. Obtain a new cartridge.
If the problem persists, contact
your service provider.
One color panel is not aligned
correctly with other panels.
Cards might be slipping in the
card track.
Two cards might have been
picked.
The Leading Edge setting might
be too close to the edge (a value
close to 0).
The card might be shorter or
longer than specifications, or the
card registration might be
incorrect.
Run a cleaning card and then
change the cleaning roller. Clean
the printer rollers.
Fan cards before loading them.
Change the Leading Edge
setting.
Change card settings with the
guidance of your service
provider.
If the problem persists, contact
your service provider.
What you see Possible causes Solutions