Product Info
Table Of Contents
- SP_Info_Central.book
- SP Series Info Central
- What do you want to do?
- Answer questions you have about using the printer
- Learn how to use this online information
- Learn more about tasks, such as installation, setup, or maintenance
- Solve problems with printing
- Access an online version of the Printer Guide
- Open help for the Printer Toolbox and Messages
- Open help for Properties or Printing Preferences
- Safety and compliance (FCC)
- Acknowledgments
- SP Series Info Central
- SP_Install_e-guide.book
- Installation
- Before you install
- Install the printer
- Installing the driver
- Upgrading the driver
- Reinstalling the driver
- Troubleshooting Installation Problems
- PC port settings
- Connecting more than one printer or more than one PC
- On the CD-ROM
- Installation
- SP_Setup_e-guide.book
- Setting up for your card design
- How do I create a card design?
- What is a card design?
- When should I perform setup tasks?
- What do I use to set up the printer?
- Why are there several interfaces to set up the printer?
- Card design checklist
- Working with Properties and Printing Preferences
- Changing the type of print ribbon
- Set up for monochrome (K) printing
- Color settings
- Changing settings in the printer
- Magnetic Stripe Setup
- Smart card setup
- Setting up for your card design
- SP_Production_e-guide.book
- SP_Supplies_e-guide.book
- SP_Troubleshooting_e-guide.book
11
SP Series Info Central
Card appearance problems
Problems with card appearance can be the result of the following:
• Image capture tools, such as the camera
• The card creation application, which displays the image
• Limitations in technology, such as differences between how an image looks on the PC monitor and how
it looks after it is printed
• Printer maintenance or settings
This section describes possible problems you might observe with the quality of cards you produce with the
SP Series printer. To diagnose and fix card quality problems, find the symptom in the tables that follow. For
each possible cause, attempt the solutions in the order listed.
To find the topic the describes how to perform the procedure, do one of the following:
• Type an important word (such as clean or ribbon) in the Index or Search tabs
• Find the procedure in the Contents list for SP Series Info Central.
What you see Possible causes Solutions
One or more unprinted lines
run the entire length of each
card.
The printhead might be dirty or
damaged.
The card was scratched after it
was printed.
The printer is positioned next to a
device that emits radio waves in
excess of regulations.
Clean the printhead.
Print a sample card to confirm
that the problem is fixed.
Run a cleaning card and then
change the cleaning roller.
Move the printer away from the
source of radio waves.
If cleaning the printhead or
moving the printer does not solve
the problem, contact your service
provider.