Product Info

Troubleshooting 3
SP Series Info Central
Troubleshooting
This e-Guide helps you to understand problems you might have when using an SP Series printer and how
to address those problems.
Is it really trouble?
The following table provides a quick guide to help you get started troubleshooting. Pick the problem that is
most like yours (or use the Contents to locate the section you are interested in).
How do I troubleshoot a problem?
When you experience problems using the printer, follow these guidelines:
Problem Is it trouble? Why? What do I do?
A message appears. No. Messages don’t mean trouble--messages are
expected during normal operation. See help for the
message to address the problem.
The printer beeps and the status
light flashes, but no message
appears.
Probably not. This is problem can be the result of:
• Changing the printer name or the printer
port (restart Windows to fix the problem).
• Pausing the printer when making a printer
test card (power-on test card). Press the
Ready button to resume printing.
• Communication problems. See Locating
the problem for steps to follow.
The same message (or series of
messages) appears repeatedly,
and the solutions listed in help do
not fix it.
Yes, part of the
printer might be
broken.
You should call your service provider after you have
tried all the solutions listed in help.
I send a card to print from the
PC, but it does not print.
Maybe. Communication problems can usually be fixed.
Rarely, they are the result of a printer problem. See
Locating the problem for steps to follow.
I installed the driver, but the
printer does not print cards.
Probably not. This is usually a result of communication problems
and can often be fixed. See
Locating the problem
for steps to follow.
Cards have scratches. Probably not. You can fix this problem, because it is probably due
to the card stock, the environment in which you
print, or how you handle cards and supplies. See
Card appearance problems for guidance.
The color on the cards is not
right.
Probably not.
This is usually a setup problem. See Card
appearance problems
for guidance.
When I power on the printer,
nothing happens, not even after
5 minutes!
Maybe.
See
Locating the problem, which gives you
steps to follow to locate the problem.