User Manual

22
SP35 Info Central
How to identify the track format
An authorized user can use SmartDriver Diagnostics to identify the track format. On the Mag Stripe
Configuration page, the track format is displayed for each track. If the format is Custom, your service
provider should tell you what the track length and allowed characters are. If the format is Binary, your
application controls the data. See information for the application for allowed characters and track length.
The magnetic stripe on the
card
is low coercivity material
and the High Coercivity setting
is selected.
To use the cards you have, select low coercivity encoding. To encode
with high coercivity, obtain cards manufactured for high coercivity
encoding.
The magnetic stripe on the
card
is high coercivity material
and the Low Coercivity setting
is selected.
To use the cards you have, select high coercivity encoding. To encode
with low coercivity, obtain cards manufactured for low coercivity
encoding.
The magnetic stripe
module
did not read the data encoded
on the card successfully.
Run a cleaning card to clean the magnetic stripe head. If the message
appears often, contact your service provider and inform them of the
problem.
The
data
for this job has more
characters than allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job.
Make sure you know what data is allowed on the track. (See the
Administrator for your system to obtain information about the data
allowed for each track.)
Change the data to be encoded, and resend the print job.
The
data
for this job includes
characters not allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job.
Make sure you know what data is allowed on the track.
Change the data to be encoded, and resend the print job.
The magnetic stripe
data
was
sent in an encoding format not
supported by the track.
This problem most often occurs when the driver is set to “Use Printer
Setting” for the Encoding Format. Check the encoding format setting
for the tracks by using SmartDriver Diagnostics.
Make sure the application is using the selected encoding format for
the track.
If the application and track are set to the same format, and the
message appears repeatedly, contact the application provider for
assistance.
The card creation
application
sent track data
for a track not supported by the
magnetic stripe module.
Check the type of magnetic stripe module in the printer. If the printer
label indicates an IAT module, you can send data for tracks 1, 2, and
3. If the printer label indicates an NTT module, you can send data for
track 3. The magnetic stripe module and cards must be capable of
accepting and encoding each track of data the card creation program
sends.
Problem Solution