User Manual

23
SP35 Info Central
Support for Direct Network Connections
If you need assistance with the installation or use of the Direct Network Kit, do the following in the order
listed:
• Closely review this Installation e-Guide to see if it addresses your issue.
• Read the guide(s) for the print server, which addresses many common situations not specifically
covered in this e-Guide.
• View the Technical Support section of the print server manufacturer’s Web site.
• Request assistance from your Datacard service provider.
Removing a device from the Device Manager
Remove a device from the Device Manager if the Add/Detect New Hardware wizard was cancelled (or
another installation problem occurred), or you want to reinstall the printer driver.
1 Disconnect the printer from the PC.
2 If the printer driver was installed, make sure the printer driver has been deleted and that you have
rebooted the PC after deletion.
3 Select Start from the Windows task bar.
4 From the Windows Start menu, select Settings and then Control Panel. The Control Panel appears.
5 Double-click the System icon to open it. The System dialog box opens.
6 Open the Device Manager.
– On Windows Me and Windows 98, click the Device Manager tab.
– On Windows 2000 and Windows XP, click the Hardware tab, and then click the Device Manager
button.
7 Make sure “View devices by type” is selected.
– On Windows 2000 and Windows XP, select “View hidden devices” from the View menu.
8 Locate the device to delete. The device might be called “Unknown device” or “SmartDriver.” If neither
of these types of devices is displayed, go to step 10.
– On Windows Me and Windows 98, click on the device name or icon to select it, and then click the
Remove button.
– On Windows 2000 and Windows XP, click on the device name to select it, and then right-click to
display a pop-up menu. Select Remove from the pop-up menu.
Port status is:
Network not responding.
The print server is not
responding to a query by the
printer driver.
Check the power to the print server, and
the connections from the printer, print
server and network Also verify the PC
connection to the network.
Port status is:
Status module suspended.
The printer has been busy or the
network has not responded for
more than 30 seconds.
Resume the Printer Toolbox to see
whether the printer is busy or the network
is not responding.
If the status remains, check the printer.
Make sure it is powered on. See if another
PC is displaying a message. Address the
printer problem if possible.