User Manual

22
SP35 Info Central
Troubleshooting a direct network installation
The following problems might occur when installing the printer using a direct network connection. Address
the possible causes in the order listed.
The printer is connected through
more than 5 hubs (or devices) or
through 2 or more unpowered
hubs (or devices).
Remove hubs until the printer is
connected through 5 or fewer hubs (or
devices) or directly to the PC. Make sure
every other hub is powered.
The printer is connected through
a USB hub or device that is
defective.
Replace the USB hub or, if the printer is
connected through another device,
connect both devices through a USB hub.
The printer is connected with a
cable that is longer than
specified.
Use a USB cable that is up to 6.5 feet or 2
meters long.
If the printer is connected through a USB
hub or device, use a shorter cable
between the PC and USB hub.
The PC does not detect the
printer when you connect it.
The operating system identified
the printer but you cancelled the
Add/Found New Hardware
wizard.
Remove the printer from the Device
Manager, run the Cleanup Utility, and then
try again.
On Windows XP, the Detect New
Hardware wizard does not
identify the printer driver on the
CD-ROM.
The operating system identified
the printer but you cancelled the
Found New Hardware wizard.
Remove the printer from the Device
Manager, run the Cleanup Utility, and then
try again.
The Add/Found New Hardware
wizard appears when the printer
is connected or powered on,
after the printer is installed.
Windows is associating the
printer with its existing printer
database.
The wizard closes. No action is necessary.
Problem Cause Possible solution
Test LED does not light up on
power up the print server.
The power or network connection
for the print server is not working.
Make sure that the print server is
connected to a power source and that
the network connection is good. See
the guide for the print server.
On Windows 2000 or XP, the
DCNETn port does not
appear in the Ports list when
installing the printer.
The network port driver installation did
not complete successfully.
Port status is:
The port mode has not been
detected.
The network address or name of the
printer has not been defined.
Problem Cause Possible solution