User Manual
Table Of Contents
- Installation
- Before you install
- Install the printer
- Unpacking the printer
- 1 Open the shipping carton.
- 2 Remove the installation map. The top side shows the accessories shipped with the printer. If the printer includes optional items, the options are checked on the installation map.
- 3 The cables, Printer Guide, and other supplies are contained in the accessories tray. Lift out the accessories tray.
- 4 The printer is located between two shipping supports. Lift off the top shipping support and put it aside.
- 5 Lift out the printer and place it on a work surface.
- 6 After connecting the printer, put the shipping carton, shipping supports, and accessories tray aside in case you need to ship the printer in the future.
- Connecting the power cord
- Connecting the data cable
- 1 Attach the flat end of the USB cable to the USB data port on the PC (or to a device attached to the PC through a USB port).
- 2 After the printer is powered on and ready, attach the other end of the USB cable to the printer. DO NOT use the smart card USB port if it is installed in the printer.The smart card USB port is near to power receptacle.
- Is the printer ready for driver installation?
- Unpacking the printer
- Installing the driver
- Installation choices
- Install the printer driver to a USB port on Windows 2000 or XP
- 1 Close all applications. Do not close Windows.
- 2 Make sure printer is powered on.
- 3 Connect the printer to the PC using the USB data cable. The operating system detects the printer and displays the Found New Hardware Wizard.
- 4 With Windows running, insert the CD-ROM in the PC's drive.
- 5 On the Found New Hardware wizard, click Next.
- 6 On the Install Hardware Device Drivers page of the wizard, make sure that “Search for a suitable driver for my device (recommended).” is chosen and then click Next.
- 7 On the Locate Driver Files page, choose one of the following:
- 8 Click Next to continue with installation.
- 9 The wizard searches for the file to start installation. When it has found the DsPnp.inf file, click Next to continue.
- 10 A Windows message appears.
- 11 The installation program copies files to the PC and updates entries to enable the printer.
- 12 A message appears telling you that installation is complete. It also reminds you of important tasks to perform. Click OK to restart the PC.
- 13 The Found New Hardware Wizard and Datacard Group installation program close and the PC restarts.
- 14 After the PC restarts, the Printer Toolbox is displayed. Click the Print Sample Card button to verify printer and driver installation.
- 15 If you are installing from CD-ROM, start the driver installation program to install information.
- 16 To install information, click User Information on the Datacard Group installation program.
- 17 Click SP35 Info Central and e-Guide.
- 18 Click OK to begin to extract the installation program.
- 19 Make sure the drive and folder for extracting files is acceptable. Click Unzip to extract files.
- 20 Click OK at the end of extraction. The installation program starts automatically.
- 21 Click Next to copy the e-Guide files.
- 22 Click Finish to close the installation program.
- 23 Click Exit on the Datacard Group installation program to close it.
- Install the printer driver to a USB port on Windows Me or 98
- 1 Close all applications. Do not close Windows.
- 2 Make sure printer is powered on.
- 3 Connect the printer to the PC using the USB data cable. The operating system detects the printer and displays the Add New Hardware Wizard.
- 4 With Windows running, insert the CD-ROM in the PC's drive.
- 5 On Windows Me, the Wizard might open the SmartDriver installation program and display the License Agreement. If it does, go to step 9.
- 6 Click Next. Choose the location for the driver to search.
- 7 Click Next and click Next again.
- 8 The wizard loads the installation program.
- 9 Click Yes to accept the software license.
- 10 The installation program displays a question asking whether you would like to view the Release Notes. Do one of the following:
- 11 Choose the information to install:
- 12 Click Next to copy driver files and to install the e-Guide(s) you selected.
- 13 The installation program copies files to the PC and updates entries to enable the printer.
- 14 If you chose the Magna, Select, or ImageCard IV e-guides, the installation program detects whether the Adobe Acrobat Reader program is installed on the PC. If it is not, the installation program asks if you want to install Acrobat Reader. ...
- 15 The Finish dialog box appears.
- 16 You must restart the PC before the driver can work with the printer. Click Finish to close the installation and restart the computer.
- 17 On Windows Me, click Finish to close the Windows Add New Hardware Wizard and restart the PC.
- 18 After the PC restarts, the Printer Toolbox is displayed. Click the Print Sample Card button to verify printer and driver installation.
- Printing sample cards
- Setup tips
- 1 Begin with the printer powered on and connected to the PC, supplies loaded, the printer driver installed, and Windows running.
- 2 Make sure the Printer Toolbox is open.
- 3 Click the Sample Card button.
- 4 Compare the cards you printed with the cards shipped with the printer.
- 5 When you have printed the card, you can close the Printer Toolbox or leave it open.
- 6 Use the card the evaluate how well the printer is operating:
- Setup tips
- Setting printer permissions
- 1 From the Windows taskbar select Start, then Settings, and then Printer (and Faxes). The Printers (and Faxes) window appears.
- 2 Highlight the SmartDriver icon by clicking on it once.
- 3 From the menu bar, select File and then Properties. The Properties window for the SmartDriver appears.
- 4 Select the Security tab.
- 5 Review the Names list. If the names for which you want to specify permissions do not appear in the list, add the names.
- 6 In the Names list, select the name for which you want to specify permissions.
- 7 From the Permissions list, select the access:
- 8 Select Apply to save the change. Save changes for each name.
- 9 Repeat steps 5 through 8 to add other users or groups.
- 10 Select OK to close the Properties dialog box.
- Changing the type of printer connected
- Operating tips for changing the type of printer
- Reinstalling the driver
- Removing the existing printer driver
- Tips for success
- 1 If the printer is connected to the PC using a USB cable, unplug the cable from the printer before deleting the printer driver. If you do not, the operating system might install the printer again.
- 2 Close all applications. Do not close Windows.
- 3 Select Settings and then Printers from the Windows Start menu.
- 4 In the Printers window, click once on the SmartDriver icon to select it. Press the Delete key.
- 5 When the confirmation prompt appears, select Yes or OK to delete the printer driver. Follow any prompts that appear.
- 6 Close the Printers window and close all applications.
- 7 When the prompt to restart Windows appears, select Finish, Yes, or OK.
- 8 Restart Windows. For Windows 2000 or XP, make sure you have permission to restart Windows and then log in as the Administrator.
- Tips for success
- Running the Cleanup utility
- Tips for success
- 1 Begin with all printer drivers deleted from the PC. Make sure you have restarted Windows after deleting the drivers.
- 2 Start the Cleanup process:
- 3 Click OK and then Unzip to extract files and start the Cleanup Utility.
- 4 Click OK when files are extracted. The Cleanup Utility starts automatically.
- 5 Click Yes on the Question box to open the Cleanup.pdf file using Acrobat Reader. This file provides specific instructions on running the Cleanup utility. Follow the instructions carefully.
- 6 Exit the Datacard Group installation program and remove the CD-ROM.
- Tips for success
- Updating the printer driver for Windows 2000 and XP
- Tips for success
- 1 Begin with the PC powered on and Windows running. Also, make sure the printer is connected to the PC and powered on.
- 2 Close all applications. Do not shut down Windows.
- 3 From the Start menu, select Settings and then Printers. The Printers window opens.
- 4 Click once on the printer icon to select it.
- 5 Select Properties from the File menu. The printer Properties dialog box opens.
- 6 Click the Advanced tab to display the Advanced page.
- 7 Select the New Driver button to display the New Driver dialog box.
- 8 Click the Browse button and locate the folder containing files for the printer driver.
- 9 Select the DsPnp.inf file and click OK. Windows copies files to the PC and updates entries to enable the printer. The Setup Complete dialog box appears.
- 10 You must restart the PC before the driver can work with the printer. Click Finish to close the installation and restart the PC.
- 11 Follow instructions to update the printer firmware if prompted. Make sure the printer is connected to the PC and powered on before running the Firmware update utility.
- Tips for success
- Reinstalling the printer driver to a USB port on Windows Me and 98
- 1 Begin with the PC powered on and Windows running.
- 2 Close all applications. Do not shut down Windows.
- 3 Make sure the printer is powered on and ready.
- 4 Start the setup program.
- 5 Connect the printer to the PC using the USB cable.
- 6 The operating system detects the printer and displays the Add New Hardware wizard.
- 7 Insert the printer driver CD-ROM, if used, in the PC.
- 8 Click Next. On the next page of the wizard, do one of the following:
- 9 Click Next. The wizard loads the installation program.
- 10 Click Yes to accept the software license.
- 11 The installation program displays a question asking whether you would like to view the Release Notes. Do one of the following:
- 12 If driver files are on the Datacard-provided CD-ROM, the installation program displays a list of e- Guides to install. Select the e-Guide(s) to match the printer(s) attached to the PC.
- 13 The installation program copies files to the PC and updates entries to enable the printer.
- 14 Install information if needed.
- 15 The Finish dialog box appears.
- 16 You must restart the PC before the driver can work with the printer. Click Finish to close the installation and restart the computer.
- 17 Follow instructions to update the printer firmware if prompted. Make sure the printer is connected to the PC and powered on before running the Firmware update utility.
- Reinstalling the printer driver to a USB port on Windows 2000 and XP
- 1 Close all applications. Do not close Windows.
- 2 Make sure the printer is powered on.
- 3 Connect the printer to the PC using the USB data cable. The operating system detects the printer and displays the Found New Hardware Wizard.
- 4 Make sure the driver files are available:
- 5 On the Found New Hardware Wizard, click Next.
- 6 On the next page of the wizard, make sure that “Search for a suitable driver for my device (recommended)” is selected.
- 7 On the Locate Driver Files page, select one of the following:
- 8 Click Next to continue with installation.
- 9 The wizard searches for the file to start installation. When it has found the Dspnp.inf file, click Next to continue.
- 10 A Windows message appears.
- 11 The installation program copies files to the PC and updates entries to enable the printer.
- 12 A message appears telling you that installation is complete. It also reminds you of important tasks to perform. Click OK to restart the PC.
- 13 The installation program restarts the PC.
- 14 If you ran the Cleanup Utility, the e-Guide was removed from the PC. Install the e-Guide from the SmartDriver CD-ROM or download the most current e-Guide from the Datacard Web site at www.datacard.com.
- Removing the existing printer driver
- Troubleshooting Installation Problems
- Troubleshooting any installation
- Local (USB) installation troubleshooting
- Troubleshooting a direct network installation
- Removing a device from the Device Manager
- 1 Disconnect the printer from the PC.
- 2 If the printer driver was installed, make sure the printer driver has been deleted and that you have rebooted the PC after deletion.
- 3 Select Start from the Windows task bar.
- 4 From the Windows Start menu, select Settings and then Control Panel. The Control Panel appears.
- 5 Double-click the System icon to open it. The System dialog box opens.
- 6 Open the Device Manager.
- 7 Make sure “View devices by type” is selected.
- 8 Locate the device to delete. The device might be called “Unknown device” or “SmartDriver.” If neither of these types of devices is displayed, go to step 10.
- 9 Click Yes or OK to confirm removal of the device.
- 10 Click OK to close the Device Manager. Close any other windows.
- PC port settings
- Set up a Universal Serial Bus (USB) port on all operating systems
- 1 Right-click on the My Computer icon on the desktop and then select Properties from the popup menu. The System Properties dialog box appears.
- 2 Select the Device Manager tab to view a list of devices. (On Windows 2000 and Windows XP, select the Hardware tab and then click the Device Manager button.)
- 3 Select “View devices by type” if needed.
- 4 Click the + next to Universal Serial Bus controllers to display the USB port controllers.
- 5 Click USB Root Hub, and then select the Properties button. (On Windows 2000 and Windows XP, right-click USB Root Hub and then select Properties from the pop-up menu.) The USB Root Hub Properties dialog box appears.
- 6 Make sure that the device is enabled.
- 7 Click OK to close the dialog box.
- 8 Click the other entry, which includes the name of the installed USB device and ends with “Host Controller,” and then select the Properties button. (On Windows 2000 and Windows XP, right-click USB Host Controller and then select Properties f...
- 9 Click OK on the Properties dialog box and on the System Properties dialog box to save settings and close the dialog boxes.
- Serial port settings
- Setting the serial port on Windows 2000
- Setting the serial port on Windows XP
- 1 From the Start menu, select Settings and then Control Panel.
- 2 From the Control Panel, select the System icon.
- 3 Select the Hardware tab, and then select the Device Manager button.
- 4 Press the "+" next to Ports and double click the Communications Port to open the Communications Port Properties dialog box.
- 5 Select the Port Settings tab.
- 6 Select the following settings:
- 7 When the settings are correct, click OK to save settings and close the dialog box.
- Setting a serial port for Windows Me & 98
- 1 From the Start menu, select Settings and then Control Panel.
- 2 From the control panel, select System.
- 3 On the system Properties dialog box, select the Device Manager tab.
- 4 Click the Plus sign + next to Ports (COM & LPT) to display a list of ports.
- 5 From the Ports list, select the port, such as COM1 or COM2.
- 6 Select the Properties button to display the port settings.
- 7 Select the Port Settings tab.
- 8 Select the following settings:
- 9 When the settings are correct, click OK to save settings and close the dialog box.
- Set up a Universal Serial Bus (USB) port on all operating systems
- Connecting more than one printer or more than one PC
- Install more than one printer using a USB connection
- Tips for success
- 1 Begin with the PC powered on and running. Existing Datacard printers can be powered on or powered off.
- 2 Exit the Printer Toolbox for existing printers. Right-click on the printer icon (in the lower right corner of the desktop) to display a pop-up menu. Select Exit from the pop-up menu.
- 3 Attach the flat end of the USB cable to the USB port on the PC or on a device connected to the PC.
- 4 Power on the printer and wait until it is ready (the printer light is steady green).
- 5 Attach the square end of the USB cable to the printer.
- 6 The operating system should detect the new device and display the Add/Detect New Hardware wizard.
- 7 The operating system will use the existing driver files to install the driver for this printer: On Windows Me, the Copying Files dialog box might appear. If it does, browse to the location on the hard disk for the Windows\System folder to c...
- Tips for success
- Using more than one printer on a PC
- Printer pooling
- Requirements for a printer pool
- Set up printer pooling
- 1 Install each printer and its driver on the PC. See Install the printer and Installing the driver for steps to follow.
- 2 Set up each printer with the same settings, especially print ribbon type, print on both sides, magnetic stripe settings, and topcoat or overlay “apply material.” See Printer Setup if needed.
- 3 Verify the operation of each printer on its own.
- 4 Install the SmartDriver printer pool (described in the following procedure).
- 5 Set up the pool with the same values that each printer uses. See Printer Setup if needed.
- 6 Verify the operation of the printer pool.
- Install the SmartDriver printer pool
- 1 From the Windows Start menu, select Settings and then Printers. The Printers Window appears.
- 2 Double-click Add Printer to start the Add Printer Wizard.
- 3 Select “Local printer” and make sure “Automatically detect and install my Plug and Play printer” is not checked. Click Next.
- 4 Instead of selecting a printer port from the list presented, select “Create a new port” and select “Local Port” for the Type. (If you are repeating these steps and have created the port, select the previously created port from the port list.)
- 5 Click Next. The Enter Port Name dialog box appears.
- 6 Enter “SmartDriver Printer Pool” as the port name and click OK. Wait while the wizard creates the port.
- 7 From the Manufacturers list, select Datacard. The Printers list changes to display Datacard drivers.
- 8 Select SmartDriver Printer Pool from the Printers list, and then click Next.
- 9 Keep the default name of “SmartDriver Printer Pool” unless this name will cause confusion. Select No for the “Do you want your Windows-based programs to use this printer as the default printer?” question. Click Next.
- 10 Select the choice you want for printer sharing, and then click Next.
- 11 Select No for the “Do you want to print a test page?” question, and then click Next.
- 12 Review the choices you have selected and then click Finish to install the driver.
- 13 Click Yes on the Digital Signature Not Found message to complete installation.
- 14 If the Wizard displays a test page dialog box, click OK to complete installation.
- Use a printer pool
- Tips for success
- 1 In the application used to print cards, select the name assigned to the printer pool when it was installed.
- 2 Make sure that all printers you want to receive card data and print cards have the same type of supplies loaded and the same settings.
- 3 Make sure the printers are powered on and ready.
- 4 Select Print in the application. The application sends the cards to the printer pool, which randomly distributes the card jobs among the available Datacard printers. When all printers are busy, the printer pool keeps the card jobs in a queu...
- 5 After a card is sent by the printer pool to a specific printer, it cannot be removed from that printer and assigned to another printer.
- 6 When a printer issues a message, the message appears on the PC with the name of the printer in the title bar of the message box. The printer will be unavailable to print cards until the situation causing the message is corrected. Other prin...
- Tips for success
- Direct network printing
- Installation
- 1 Connect the print server to the printer, using the USB cable shipped with the print server.
- 2 Connect the print server to the network. See the setup information provided with the print server.
- 3 Connect the print server to a power source.
- 4 Power on the printer. See the Printer Guide for steps to follow.
- 5 Insert the print server CD-ROM in the drive of the administrative PC. The CD-ROM automatically starts. Click on Install to run the utility that sets up the print server and network printer. Follow the prompts to complete print server setup.
- 6 For Windows 2000 and XP only, install the network port driver on the PC.
- 7 On each PC that will send jobs to the printer, beginning with the Admin PC, install the SmartDriver. See Installing the driver and follow these guidelines:
- 8 Configure the port to define the connection between the printer and PC.
- a After installing the driver, open the printer Properties dialog box.
- b In the Properties dialog:
- c Enter the server name or IP address of the print server (from step 5). If your network uses DHCP, use the server name (not the IP address, which the network changes).
- d Click OK to save the setting. Open the Enter Network Address dialog box again.
- e Click the Test button to verify that the PC can communicate with the print server. If the PC does not communicate with the printer, see Troubleshooting a direct network installation.
- 9 With the Properties dialog box open, select the General tab. Click the Print Test Page button to send a Windows test page to the printer. If the test page prints, the printer has been successfully installed.
- Printer setup
- Printing
- Status
- Messages
- Administration
- Installation
- Printer sharing
- Requirements for local printer sharing
- Printer and PC setup
- Setting up printing sharing
- 1 Install the printer driver on the host PC. See the Installing the driver for more information.
- 2 With the printer power on, change settings to reflect your card design, including printer features such as ribbon type and magnetic stripe settings. Record the settings so you can also make those settings on the client PC.
- 3 Enable printer sharing. See Windows help for more information.
- 4 For Windows 2000 and Windows XP, set up an account for each user.
- 5 For Windows 2000 and Windows XP, grant users' permission to the printer from the host PC, including:
- 6 Make sure client PC users can access the host PC from the network.
- 7 Install the printer driver on the client PC. See the following procedure.
- 8 At the client PC, set the printer type in the Properties or Printing Preferences dialog box.
- 9 Change driver settings on the client PC to match settings on the host PC.
- Installing the printer driver on the client PC
- Tips for success
- 1 Make sure that the printer and driver on the host PC are working properly before beginning this task.
- 2 Start Windows at the client PC and log onto the network.
- 3 Use Windows Explorer, Network Neighborhood, or My Computer to locate the host PC.
- 4 When you locate the host PC, click the icon for the host PC to display the Enter Network Password dialog box. Type your password and click OK to log on to the host PC. Keep the window open during printer driver installation.
- 5 In the Printers window, double-click the Add Printers icon.
- 6 In the Add Printers wizard, select the following choices:
- a Choose the "Network printer" button, not the "My Computer" or “Local printer” button.
- b Choose to browse for the printer. An expandable list of printers and/or PCs appears.
- c If needed, double-click a server or PC name to see the names of printers attached.
- d Choose the printer to which the user will print. The printer name appears in the Printer box.
- e Change the name of the printer if needed so it is different from the name of other Datacard printers attached to the PC.
- f Continue to follow the prompts on the Add Printers Wizard.
- g If you have not logged into the PC with the printer attached, you will receive a message. Return to step 3 and repeat the procedure.
- h If you are prompted, choose "Replace existing driver," not "Keep existing driver (recommended)."
- i If you are prompted to print a test page, click No. You must set values in the Properties or Printing Preferences dialog box before printing.
- 7 When the printer has been installed on the client PC, change settings on the client PC to reflect the printer and your card design. Open Properties (Windows Me and 98) or Printing Preferences (Windows XP or 2000) to change settings.
- 8 From the Properties or Printing Preferences dialog box for the shared printer, print a Windows test page from the client PC.
- Tips for success
- Perform management tasks at the host PC
- Using the printer from the client PC
- Install more than one printer using a USB connection
- On the CD-ROM
21
SP35 Info Central
Troubleshooting Installation Problems
This section describes some problems users have reported when installing the printer and provides
solutions to those problems.
Troubleshooting any installation
The following problems might occur when installing the printer using any type of connection. Address the
possible causes in the order listed.
Local (USB) installation troubleshooting
This section describes possible problems and their solutions when using a USB connection. Address the
possible causes in the order listed.
Problem Cause Possible solution
The light on the power supply
does not come on within 30
seconds after plugging in the
power supply.
The power outlet does not work.
Connect the power supply to another
power source that you have verified,
for example by connecting a lamp. If
the other device works, assume the
outlet functions correctly.
The power strip, surge protector,
or similar device is not powered
on or is defective.
If you are using a power strip, surge
protector, or similar device, make sure it is
powered on and that other devices
connected through it power on.
The power supply or power cord
does not work.
Request a replacement power supply or
power cord from your dealer.
The light on the front of the
printer does not come on
within 2 minutes after
plugging in the printer.
The printer is defective. Contact your service provider for
assistance.
Problem Cause Possible solution
Windows XP displays “USB
device not recognized” when you
power on the printer.
The printer status light was not
steady green when the printer
and PC were connected.
This is a short-term condition while all
internal elements of the printer become
functional. The message disappears by
itself when the printer is ready.
The PC does not detect the
printer when it is connected.
The printer is not powered on. Remove one end of the USB cable.
Power on the printer.
When the printer Ready light is steady
green, connect the USB cable.
The USB cable is defective. Use a different USB cable that is up to 6.5
feet or 2 meters long.