User guide

Registration Troubleshooting

When you are registering your enTourage eDGe you will need to enter a user name and

password to connect with the enTourage server.

If you already have an Adobe user name and password, you need to enter that user-

name and password here also or use a different email address than the one you have

used to register with Adobe or you will not be allowed to continue.

Visit www.entourageeDGe.com/support for more information on registration issues.

There are a number of error messages you may receive when registration does not

succeed.

Adobe Registration Errors

Code 1 There is a problem signing in at Adobe. Check your credentials and try again.

Code 2 Your username or password are invalid at Adobe. Check your credentials and try

again.

Code 3 Adobe has indicated that your selected country can not use their DRM.

Code 4 Your username is not a valid email address. Check your credentials and try again.

Code 5 One of your entries (element) is invalid. Check your credentials and try again.

Code 6 One of your entries (attribute) is invalid. Check your credentials and try again.

Code 7 Adobe internal error

Code 8 Adobe generic error

Code 9 Network connection error. Please try again. (The server at Adobe timed out.)

Code 10 Network connection error. Please try again.( The server at enTourage Systems Inc.

timed out.)

Entourage Store Registration Errors

Code 20 Both rst name and last name must be specied

Code 21 Email address must be specied

Code 22 Password must be specied

Code 23 Invalid email address

Code 24 Password must contain at least six characters

Code 25 Your password can not be the same as your email address

Code 26 An account with this email does not exist. Please create a new account rst

Code 27 An account already exists with this email but the password that you entered does

not match

Device Registration Errors

Code 41 Your user account password is incorrect. Please ensure your password is correct

and try again.

Code 42 This device is already registered to another user and cannot be registered again

until it is designated as Transferrable.

Code 43 This device is transmitting bad data. Please try again.

Code 44 An unexpected server error has occurred. Please try again.

Code 45 An unexpected device error has occurred. Please try again.

Code 46 Network connection error. Please try again.

Adobe DRM Errors

Code 60 Your Adobe DRM ID or password are invalid.

Code 61 Your date, time or timezone is not set properly. Please update your time settings

and retry.

Code 62 You have already fullled this content using another Adobe account.