Specifications

Capturing System Information for Technical Support
A-20 Troubleshooting a RoamAbout Switch
b. SelectProtocolPreferencestodisplaythe802.11ProtocolPreferencesdialog.
c. ClicknexttoIgnoretheWEPbittodeselecttheoption.Thisoptionisapplicableforany
typeofdataencryptionusedbyAPradios.
6. EnablethesnoopfilterontheAP,usingthefollowingcommand:
set snoop {filter-name | all} mode {enable [stop-after num-pkts] | disable}
7. StoptheEtherealcaptureandviewthemonitoredpackets.
ThesourceIPaddressofamonitoredpacketidentifiestheDistributedAPthatcopiedthe
packet’s payloadandsentittotheobserver.
Capturing System Information for Technical Support
Forproblemsyoucannotsolveyourself,usetheshowtech‐supportcommandtogenerateareport
ofyourRoamAboutSwitch’sconfigurationandstatus,whichyoucanshowtotheEnterasys
GlobalTechnicalAssistanceCenter(GTAC).
Displaying Technical Support Information
Theshowtech‐supportcommandcombinesagroupofshowcommandstoprovideanin‐depth
snapshotofthestatusoftheRAS.Theoutputdisplaysdetailsaboutthesystemimageand
configurationusedafterthelastreboot,theversion,ports,AAAsettings,andotherconfiguration
values,andthelast100 log
messages.
RunthiscommandbeforecallingtheEnterasysGlobalTechnicalAssistanceCenter(GTAC).See
“GettingHelp”onpage xxxvand“SendingInformation toGTAC”onpage A‐20formore
information.
Sending Information to GTAC
GTACmightrequestthatyoucreate acopyoftheoutputfromtheshowtech‐supportcommand.
IfGTACrequestsyoutodoso,followthesesteps:
1. Typethecommandwithafilename.Forexample:
RBT-8100-# show tech-support file fortechsupport
success: results saved to fortechsupport.gz
2. CopythefiletotheTFTPserver.TypethefollowingcommandusingtheTFTPaddressand
filenamegiventoyoubyGTAC:
RBT-8100# copy fortechsupport.gz tftp://tftpserver/filename.gz
3. Emailfilename.gztoyourGTACrepresentative.