Installation guide

Preface
xii
Getting Help
For additional support related to this device or document, contact Enterasys Networks
using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following
information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem
• The serial and revision numbers of all involved Enterasys Networks products in the
network
• A description of your network environment (layout, cable type)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, have you returned the device before, is this a
recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web:
www.enterasys.com/support
Phone: [phone]
1-800-872-8440 (toll-free in the U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support/gtac-all.html
Internet mail:
[e-mail]
To send comments or suggestions concerning this document to the Technical Writing
Department: [e-mail]
Make sure to include the document Part Number in the email message.