User`s guide

RoamAbout Switch Manager User’s Guide xvii
Getting Help
Foradditionalsupportrelatedtotheproductorthisdocument,contactEnterasys Networksusing
oneofthefollowingmethods:
Toexpediteyourservicerequest,havethefollowinginformationavailablewhenyoucallor
writetoGTACfortechnicalassistance:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)
alreadytakentoresolvetheproblem(forexample,changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeof
trouble(ifknown)
•Thedevicehistory(forexample,ifyouhavereturnedthedevicebefore,orifthisarecurring
problem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
•Name,model,andserialnumberoftheproduct(s)requiringservice
•Softwareversionandreleasenumber
•Outputoftheshowtech‐supportcommand
•Wirelessclientinformation
•License
levelsforRASMandRoamAboutSwitchproducts
{ } (curly brackets) Enclose mandatory parameters in command syntax.
| (vertical bar) Separates mutually exclusive options in command syntax.
Convention Use
World Wide Web http://www.enterasys.com/services/support/
Phone [phone] (toll-free in U.S. and Canada) or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/services/support/contact/
Internet mail [e-mail]
To expedite your message, please type [RoamAbout] in the subject line.
To send comments concerning this document to the Technical Publications Department:
[e-mail]
To expedite your message, please include the document Part Number in the email message.