Installation guide

Troubleshooting Checklist
Matrix DFE-Platinum Series Installation Guide 4-5
No Local
Management
Password screen.
Incorrect terminal setup. Refer to the Matrix DFE-Platinum Series
Configuration Guide for proper setup
procedures.
Improper console cable
pinouts.
Refer to Appendix A for proper COM port
pinouts.
Corrupt firmware image, or
hardware fault.
If possible, attempt to download the
image to the DFE module again. Refer to
“Setting the Mode Switches” on page B-1
for instructions to clear NVRAM.
Cannot navigate
beyond Password
screen.
Improper username/password
combination entered.
If the username/password combination
has been forgotten, refer to “Setting the
Mode Switches” on page B-1 for
instructions on how to set the mode
switch to reset the username/password
combination to the default values.
Cannot contact the
module through in-
band management.
IP address not assigned. Refer to the Matrix DFE-Platinum Series
Configuration Guide for the IP address
assignment procedure.
Port is disabled. Enable port. Refer to the Matrix
DFE-Platinum Series Configuration Guide
for instructions to enable/disable ports.
Host Port policy and/or
management VLAN is
incorrectly configured, or not
configured.
Verify that a management VLAN exists
and that it is associated with the Host
Port.
Refer to the Matrix DFE-Platinum Series
Configuration Guide for information about
Host Port and management VLAN
configuration.
No link to device. Verify that all network connections
between the network management station
and the DFE module are valid and
operating.
If the problem continues, contact
Enterasys Networks for technical support.
Table 4-2 Troubleshooting Checklist (continued)
Problem Possible Cause Recommended Action