Installation guide

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Matrix DFE-Platinum Series Installation Guide 1-9
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(e.g.,changing
modeswitches,rebootingtheunit,etc.)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe
network
•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)
•Networkloadandframesizeatthetimeoftrouble
(ifknown)
•Thedevicehistory(i.e.,haveyoureturnedthedevicebefore,isthisarecurring
problem,etc.)
•AnypreviousReturnMaterialAuthorization(RMA)numbers