Installation guide

Getting Help
Introduction 1-5
1.3 GETTING HELP
For additional support related to the N3 chassis or this document, contact Enterasys Networks
using one of the following methods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowingdataready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing mode
switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (such as layout, cable type, other relevant
environmental information)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web www.enterasys.com/support/
Phone [phone] (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail [e-mail]
To expedite your message, please type [N-Series] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications Department:
[e-mail]
To expedite your message, include the document Part Number in the Email message.