Specifications

Getting Help
Matrix E1 Series (1G58x-09 and 1H582-xx) Configuration Guide 1-3
1.2 GETTING HELP
For additional support related to this device or document, contact Enterasys Networks using one of
the following methods:
Before calling Enterasys Networks, have the following information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com/
Phone [phone]
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail [e-mail]
To send comments or suggestions concerning this document, contact the Enterasys Networks
Technical Writing Department via the following email address: [e-mail]
Make sure to include the document Part Number in the email message.