Specifications

Solution: Create (add) E1 devices using a Switch IP address.
Problem
7:
E1 Devices only. Repeated archive operations may result in saved configuration files with
differing checksums when no configuration changes have actually been made. This causes an
alert icon to be displayed indicating a difference between configuration files, when there really
is none.
Solution: Upgrade the E1 firmware to version 2.04.01 or higher.
Problem
8:
Matrix E1 and Matrix N−Series devices utilizing SNMPv3. When restoring a configuration or
performing a configuration template download, you are not able to regain contact with the
device. In addition, the error message "SNMP Error − Unknown User Name" appears in the
Message column of the Restore Configurations window (Restore Wizard) or the Download
Template Configurations window (Template Download Wizard).
Solution: To regain contact with the device, you must reenter the SNMP user information via CLI. In
addition, N−Series devices require that you restart the Inventory Manager Server, however E1
devices do not.
Problem
9:
XSR devices running firmware version 5.0 only. Inventory Manager is not able to perform
firmware upgrades or archive save/restore operations on these devices.
Solution: You can perform these operations via CLI. This problem is fixed in the 5.0.0.1 version of the
XSR firmware.
Problem
10:
Matrix E5 Devices only. An archive operation fails with a "Config file is empty" message.
Solution: Reset the Matrix E5 device. Following a reset, the archive operation should be successful. This
will be fixed in a future firmware release.
Problem
11:
A2, B2, C2, and N3 Devices with SNMPv3 credentials only. Following an archive restore
operation, Inventory Manager loses contact with the device because the device is returning a
wrong SNMP value.
Solution: You must restart the NetSight Server to contact the device.
Problem
12:
Matrix E1 Devices only. A Restore Configuration or Download Configuration Template
operation fails with a General Error.
Solution: It is possible that the operation was actually successful even though Inventory Manager
reported that it failed. Perform an archive of the device’s configuration file and use the View
Configuration File window to determine if the configuration was actually restored or
downloaded to the device.
Help System
Problem 1: A graphic hotspot may not work correctly the first time you click it unless the graphic
is fully displayed on the screen.
Welcome to NetSight Inventory Manager Help
Help System 21