Installation guide

Getting Help
xx About This Guide
Getting Help
Foradditionalsupportrelatedtothemoduleorthisdocument,contact
Enterasys Networksusingoneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changingmodeswitches,rebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe
network
•Adescriptionofyournetworkenvironment(forexample,layout,andcabletype)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,haveyoureturnedthedevice
before,isthisa
recurringproblem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web http://www.enterasys.com/services/support/
Phone [phone] (toll-free in U.S. and Canada) or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/services/support/contact/
Internet mail [e-mail]
To expedite your message, please type [switching] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
[e-mail]
To expedite your message, please include the document Part Number in the email message.
For Enterasys Sentinel Trusted Access Gateway documentation, go to:
http://www.enterasys.com/support/manuals/sentinel.html
For Dragon documentation, go to:
https://dragon.enterasys.com
Note: If you don’t already have a user account on the Dragon support site, you will need to
create one.