Installation guide

Troubleshooting Checklist
4-4 Troubleshooting
4.2 TROUBLESHOOTING CHECKLIST
If the device is not working properly, refer to Table 4-2 for a checklist of problems, possible
causes, and recommended actions to resolve the problem.
RX/TX
(Receive/
Transmit)
Off Port enabled, and no
activity.
Should flash green every
two seconds indicating
BPDUs being sent if STA
is enabled and there is a
valid link.
1. Ensure that the STA is enabled and that
there is a valid link.
2. Contact Enterasys Networks for
technical support.
Amber Blinking. Port linked and
there is data activity.
None.
Table 4-2 Troubleshooting Checklist
Problem Possible Cause Recommended Action
All LEDs are
OFF.
Loss of power. Ensure that the device was installed properly
according to the installation instructions in
Chapter 3, and that the device chassis is
powered properly.
No local
management
Startup screen.
Incorrect terminal setup. Refer to the Matrix E1 (1G582-09 and
1H582-51) Configuration Guide for proper
setup procedures.
Improper console cable
pinouts.
Refer to Appendix A for proper console port
pinouts.
Corrupt firmware image,
or hardware fault.
If possible, attempt to download the image to
the device again. Refer to Section B.3 for
instructions to clear NVRAM.
Table 4-1 LANVIEW LEDs (Continued)
LED Color State Recommended Action