Specifications

Getting Help
SecureStack B2 Configuration Guide 1-3
1.3 GETTING HELP
For additional support related to this device or document, contact Enterasys Networks using one of
the following methods:
Before calling Enterasys Networks, have the following information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, and so on)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, and so on)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem?)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com/
Phone [phone] (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail [e-mail]
To expedite your message, type [switching] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
[e-mail]
Make sure to include the document Part Number in the email message.