Installation guide

Getting Help
1-8 Introduction
Getting Help
Foradditionalsupportrelatedtotheswitchesorthisdocument,contact
Enterasys Networksusingoneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changingmodeswitches,rebootingtheunit,etc.)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe
network
•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(thatis,haveyoureturnedthedevicebefore,
isthisarecurring
problem,andsoforth.)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web http://www.enterasys.com/support
Phone [phone]
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail [e-mail]
To expedite your message, please type [SWITCHING] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
[e-mail]
To expedite your message, please include the document Part Number in the email message.