Specifications

Getting Help
xxviii About This Guide
BeforecallingEnterasysNetworks,havethefollowinginformationready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsin
thenetwork
•Adescriptionofyournetworkenvironment(forexample,layout,cabletype)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Theswitchhistory(forexample,haveyoureturnedtheswitchbefore,isthisarecurring
problem?)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
Internet mail [e-mail]
To expedite your message, type [SWITCHING] in the subject line.
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