Installation guide

RoamAbout Access Point 3000 Hardware Installation Guide D-1

Troubleshooting

Troubleshooting Steps

Checkthefollowingitemsbeforecontactingtechnicalsupport.

1. Ifwirelessclientscannotaccessthenetwork,checkthefollowing:

a. BesuretheaccesspointandthewirelessclientsareconfiguredwiththesameServiceSet

ID(SSID).

b. Ifauthenticationorencryptionareenabled,ensurethatthewirelessclientsareproperly

configuredwiththe

appropriateauthenticationorencryptionkeys.

c. IfauthenticationisbeingperformedthroughaRADIUSserver,ensurethattheclientsare

properlyconfiguredontheRADIUSserver.

d. IfauthenticationisbeingperformedthroughIEEE802.1x,besurethewirelessusershave

installedandproperlyconfigured802.1xclientsoftware.

e. IfMACaddressfilteringisenabled,

besuretheclient’saddressisincludedinthelocal

filteringdatabaseorontheRADIUSserverdatabase.

f. Ifthewirelessclientsareroamingbetweenaccesspoints,makesurethatalltheaccess

pointsandwirelessdevicesintheExtendedServiceSet(ESS)areconfiguredtothesame

SSID,andauthentication

method.

2. IftheaccesspointcannotbeconfiguredusingTelnet,aWebbrowser,orSNMPsoftware:

a. BesuretohaveconfiguredtheaccesspointwithavalidIPaddress,subnetmaskand

defaultgateway.

b. IfVLANsareenabledontheaccesspoint,themanagementstationshouldbeconfigured

tosendtaggedframes

withaVLANIDthatmatchestheaccesspoint’snativeVLAN.

However,tomanagetheaccesspointfromawirelessclient,theAPManagementFilter

shouldbedisabled.RefertotheRoamAboutAccessPoint3000ConfigurationGuideformore

information.

c. Checkthatyouhaveavalidnetworkconnectiontotheaccess

pointandthattheEthernet

portorthewirelessinterfacethatyouareusinghasnotbeendisabled.

d. IfyouareconnectingtotheaccesspointthroughthewiredEthernetinterface,checkthe

networkcablingbetweenthemanagementstationandtheaccesspoint.Ifyouare

connectingtotheaccesspoint

fromawirelessclient,ensurethatyouhaveavalid

connectiontotheaccesspoint.

e. IfyoucannotconnectusingTelnet,youmayhaveexceededthemaximumnumberof

concurrentTelnetsessionspermitted(forexample,foursessions).Tryconnectingagainat

alatertime.