Installation guide

Getting Help
xxii About This Guide
GETTING HELP
For additional support related to the modules or this document, contact Enterasys Networks using
one of the following methods:
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing mode
switches, rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (for example, layout and cable type)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, have you returned the device before, is this a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web www.enterasys.com/services/support/
Phone [phone] (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail [e-mail]
To expedite your message, type [SWITCHING] in the subject line.
To send comments concerning this document to the Technical Publications Department:
[e-mail]
Please include the document Part Number in your email message.