User`s guide

xxxiv XSR User’s Guide
Getting Help About This Guide
Getting Help
For additional support related to the XSR, contact Enterasys Networks using
one of the following methods:
Before contacting Enterasys Networks for technical support, have the
following information ready:
 Your Enterasys Networks service contract number
 A description of the failure
 A description of any action(s) already taken to resolve the problem
(e.g., rebooting the unit, reconfiguring modules, etc.)
 The serial and revision numbers of all relevant Enterasys Networks
products in the network
 A description of your network environment (layout, cable type, etc.)
 Network load and frame size at the time of the problem
 The XSR’s history (i.e., have you returned the device before, is this a
recurring problem, etc.)
 Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com
Phone [phone]
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail [e-mail]
FTP
Login
Password
ftp://ftp.enterasys.com
anonymous
your email address
Acquire the latest image
and Release Notes
http://www.enterasys.com/download
Additional documentation http://www.enterasys.com/support/manuals
Forward comments or
suggestions
[e-mail]