User guide

Getting Help
Enterasys Wireless Standalone 802.11n AP User Guide xi
Getting Help
ForadditionalsupportrelatedtotheAPorthisdocument,contactEnterasysNetworksusingone
ofthefollowingmethods:
World Wide Web www.enterasys.com/services/support/
Phone [phone] (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/servi
ces/support/contact/
Internet mail [e-mail]
To expedite your message, please type [W
ireless] in the subject line.
To send comments or suggestions concerning this document to
the Technical Publications Department:
[e-mail]
To expedite your message, include the document Part Number in the Email message.
BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowingdataready:
•YourEnterasy
sNetworksservicecontractnumber
•Ades
criptionofthefailure
•Ades
criptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing
modeswitchesorrebootingtheunit)
•Theseri
alandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthenetwork
•Ades
criptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeattheti
meoftrouble(ifknown)
•Thedevi
cehistory(forexample,ifyouhavereturnedthedevicebefore,orifthisisarecurring
problem)
•AnypreviousReturnMa
terialAuthorization(RMA)numbers