Specifications

SPECTRUM Software Release Notice (SSRN)
For SPECTRUM 6.6 with Service Pack 5 CD release
Page 47
Document 5156
Known Anomalies in SPECTRUM 6.6
with Service Pack 5 CD Release
This section identifies known anomalies for SPECTRUM and
its integrated applications in SPECTRUM 6.6 with Service
Pack 5 CD release.
AR System Gateway
Known Anomalies: AR System Gateway
Item Description Solution
1On Windows NT, if you modify filters
when the Automatic Trouble Ticket
Generator (arsgated) is running without
SANM, the modifications are not
recognized by the arsgated.
This issue will be corrected in a future
release of SPECTRUM.
2 The Remedy password for the required
SPECTRUM user is stored as a standard
text value in the AR System Gateway
resource file (.arsgrc). This value is not
encrypted and could be cause for
concern with regard to security.
The Remedy API requires the password
field in the ARControlStruct passed to
AR Ve r if yU s er to be “ cl ea r t e xt ” a c co rd in g
to the Remedy Programmer's Guide:
“The password for the specified user
name, in clear text. The API encrypts this
parameter before sending it to the
server.”
Ensure that permissions allow only
appropriate individuals access to the
.arsgrc file.
Note: Make sure that the owner of the
ARSGATED.PL, ARSGATED.DAEMON/
EXE and ARS_CONFIG.PL have r/w
permissions to this file or their respective
operations will fail.