User manual

xvii
Getting Help
ForadditionalsupportrelatedtotheXSR,contactEnterasysNetworksusingoneofthefollowing
methods:
BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowinginformation
ready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing

modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofanyassociatedEnterasysNetworksproductsinthe
network
•Adescriptionofyournetworkenvironment(suchas layout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftheproblem
•Thedevicehistory(forexample,if
youhavereturnedthedevicebefore,orifthisarecurring
problem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web www.enterasys.com/support/
Phone [phone] (toll-free in U.S. and Canada)
or 1-978-684-1000
To find the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support/
Internet mail [e-mail]
To expedite your message, type [xsr] in the subject line.
FTP
Login
Password
ftp://ftp.enterasys.com
anonymous
your Email address
Get the latest image and
Release Notes
http://www.enterasys.com/download
Additional documentation http://www.enterasys.com/support/manuals
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