- Enterasys Gigabit and Fast Ethernet Switches Hardware Installation Guide

Getting Help
1-8 Introduction
Getting Help
Foradditionalsupportrelatedtotheswitchesorthisdocument,contact
Enterasys Networksusingoneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changingmodeswitches,rebootingtheunit,etc.)
•TheserialandrevisionnumbersofallinvolvedEnterasys N etworksproductsinthe
network
•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)
•Networkloadandframesizeatthetimeoftroubl e(ifknown)
•Thedevicehistory(thatis,haveyoureturnedthedevicebefore,
isthisarecurring
problem,andsoforth.)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web www.enterasys.com/services/support/
Phone [phone] (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail [e-mail]
To expedite your message, type [SWITCHING] in the subject line.
To send comments concerning this document to the Technical Publications Department:
[e-mail]
Please include the document Part Number in your email message.