User's Manual

Getting Help
Matrix X Router DC Power Supply Installation Guide xv
Getting Help
ForadditionalsupportrelatedtotheDCpowersupplyorthisdocument,contact
Enterasys Networksusingoneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefai lure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(for
example,
changingmodeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe
network
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(for
example,ifyouhavereturnedthedevicebefore,orifthisa
recurringproblem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web http://www.enterasys.com/support
Phone
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support
Internet mail
[e-mail]
To expedite your message, please type [X-Router] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
[e-mail]
To expedite your message, include the document Part Number in the Email message.