User Manual

User’s Manual
346
13. Cannot log in client-end or web.
There are following possibilities:
 For Windows 98 or Windows ME user, please update your system to Windows 2000 sp4. Or you
can install client-end software of lower version. Please note right now, our DVR is not compatible
with Windows VISTA control.
 ActiveX control has been disabled.
 No dx8.1 or higher. Please upgrade display card driver.
 Network connection error.
 Network setup error.
 Password or user name is invalid.
 Client-end is not compatible with DVR program.
14. There is only mosaic no video when preview or playback video file remotely.
There are following possibilities:
 Network fluency is not good.
 Client-end resources are limit.
 There is multiple-cast group setup in DVR. This mode can result in mosaic. Usually we do not
recommend this mode.
 There is privacy mask or channel protection setup.
 Current user has no right to monitor.
 DVR local video output quality is not good.
15. Network connection is not stable.
There are following possibilities:
 Network is not stable.
 IP address conflict.
 MAC address conflict.
 PC or DVR network card is not good.
16. Burn error /USB back error.
There are following possibilities:
 Burner and DVR are in the same data cable.
 System uses too much CPU resources. Please stop record first and then begin backup.
 Data amount exceeds backup device capacity. It might result in burner error.
 Backup device is not compatible.
 Backup device is damaged.
17. Keyboard cannot control DVR
There are following possibilities:
 DVR serial port setup is not correct.
 Address is not correct.
 When there are several switchers, power supply is not enough.
 Transmission distance is too far.
18. Alarm signal cannot be disarmed.
There are following possibilities:
 Alarm setup is not correct.
 Alarm output has been open manually.
 Input device error or connection is not correct.
 Some program versions might have this problem. Please upgrade your system.