Technical data
Table Of Contents
- Important Information
- The Enphase Envoy Communications Gateway
- Installation Planning and Preparation
- Install the Envoy
- 1. Find the Envoy Serial Number
- /2. Register the Envoy
- 3. Find a Location for the Envoy
- 4. Connect to the Internet
- 5. Check the Internet Connection
- 6. Install the Modules and Microinverters
- 7. Check the Envoy’s Progress
- 8. Wall Mount the Envoy (Optional)
- 9. Build the Virtual Array
- 10. View System Performance in Enlighten
- Envoy Operation
- Troubleshooting
- Power Line Communication Troubleshooting
- Network Basics and Troubleshooting
- Issue: IP Address Problems
- Issue: LCD Screen Displays “-Web”
- Issue: LCD Screen Displays “Envoy Failure +Web or -Web”
- Issue: LCD Screen Displays "Scanning Inhibited"
- Issue: The Envoy has Good Signal Strength but is Too Far from the Router
- Issue: Wireless Adapter Wi-Fi Problems
- Issue: How Set Up Wi-Fi Without Wi-Fi WPS
- Issue: Internet Traffic is Slower After Installing a Bridge
- DHCP versus Static IP Addressing
- MAC Filtering
- Firewall Settings
- Replacing an Envoy
- Envoy Local Interface
- Technical Data
Envoy Installation and Operation
2014 Enphase Energy Inc. 141-00011 Rev 05
59
Message Shown on
Events and Inventory
Screens
Description
Microinverter grid
configuration failure
cleared after xx attempts
Description: A failed attempt to change the grid profile for the microinverters has
cleared. The grid profile was successfully applied.
xx = number of attempts
Recommended Action: No action is required.
Module Sleeping
Description: The microinverter is off for the night.
Recommended Action: No action is required.
No Grid Profile
Recommended Action: Ask the installer to use the Envoy Gateway interface to
select a grid profile for this system. For more information, see “Change or View the
Grid Profile” on page 41
Description: The Envoy has not been set up with a grid profile for the
microinverters.
Over Temperature
Description: The microinverter is too hot and is not producing power. This very
rare condition usually clears without intervention.
Recommended Action: No action is required unless the condition persists. If it
persists, contact Enphase Energy customer support.
Power generation off by
command
Description: The microinverter is not producing power by user command. This
uncommon condition will occur only during isolated troubleshooting procedures by
Enphase personnel.
Recommended Action: No action is required.
Power On Reset
Description: The microinverter has powered on after having both AC and DC
disconnected.
Recommended Action: No action is required.
RGM Error
Description: The Enphase-compatible Revenue Grade Meter (RGM) has failed.
Recommended Action: Contact your installer to arrange for installation of a
replacement meter.
RGM Power Quality
Warning
Description: The Enphase-compatible Revenue Grade Meter (RGM) reports that
the AC voltage coming from the utility is either too low or too high as specified by
applicable regional standards. This is usually a temporary condition that will clear
when power quality from the local utility returns to normal.
Recommended Action: No action is required unless the condition persists. If the
condition persists, contact your installer.
Shutdown
Description: The Envoy has been powered down (unplugged from AC power).
Recommended Action: Restore AC power to the Envoy.
Startup
Description: The Envoy has been powered back up (plugged back in to AC
power).
Recommended Action: No action is required.
Transient Grid Profile
Recommended Action: No action is required. This condition will clear once the
grid profile test is complete.
Description: This system is currently in test mode.