Technical data
Table Of Contents
- Important Information
- The Enphase Envoy Communications Gateway
- Installation Planning and Preparation
- Install the Envoy
- 1. Find the Envoy Serial Number
- /2. Register the Envoy
- 3. Find a Location for the Envoy
- 4. Connect to the Internet
- 5. Check the Internet Connection
- 6. Install the Modules and Microinverters
- 7. Check the Envoy’s Progress
- 8. Wall Mount the Envoy (Optional)
- 9. Build the Virtual Array
- 10. View System Performance in Enlighten
- Envoy Operation
- Troubleshooting
- Power Line Communication Troubleshooting
- Network Basics and Troubleshooting
- Issue: IP Address Problems
- Issue: LCD Screen Displays “-Web”
- Issue: LCD Screen Displays “Envoy Failure +Web or -Web”
- Issue: LCD Screen Displays "Scanning Inhibited"
- Issue: The Envoy has Good Signal Strength but is Too Far from the Router
- Issue: Wireless Adapter Wi-Fi Problems
- Issue: How Set Up Wi-Fi Without Wi-Fi WPS
- Issue: Internet Traffic is Slower After Installing a Bridge
- DHCP versus Static IP Addressing
- MAC Filtering
- Firewall Settings
- Replacing an Envoy
- Envoy Local Interface
- Technical Data
Envoy Installation and Operation
2014 Enphase Energy Inc. 141-00011 Rev 05
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Replacing an Envoy
If problems remain after following the troubleshooting steps above, contact Enphase at
support@enphaseenergy.com. If Customer Support authorizes an Envoy replacement (RMA), perform the
following steps.
1. Disconnect the Ethernet cable and power cord from the old Envoy.
2. When the replacement Envoy arrives, connect it to the Ethernet cable and power cord.
3. Verify that the new Envoy powers up. The Envoy LCD may display "Upgrading... Do Not
Unplug" for up to 20 minutes. Wait for this to complete before proceeding.
4. Verify that the new Envoy indicates “+Web” within five minutes. If not, follow the network
troubleshooting steps above.
5. If possible, log in to Enlighten and add the Envoy to the Activation for this system by clicking
“Add Another Envoy” under the “Envoy” section.
6. Verify that the new Envoy start discovering microinverters within 20 minutes of starting up. If
necessary, use the LCD menu (or the Enlighten Envoy page) to start a new device scan during
daylight hours. (See Using the Envoy LCD Menu on page 20.)
NOTE: If the old Envoy has communicated to the microinverters on the same day that the new
replacement Envoy is installed, the new Envoy will be unable to discover the microinverters.
Contact Enphase at support@enphaseenergy.com for assistance in this situation.
7. After all microinverters have been discovered, stop the new device scan using the LCD menu.
(See Using the Envoy LCD Menu on page 20.)
8. Assess the power line communications by running a Communication Check from the LCD menu
(or from the Enlighten Envoy page) during daylight hours. (See Using the Envoy LCD Menu on
page 20.) If fewer than three bars are shown, relocate the Envoy for better power line
communications.
9. Contact Enphase Support at http://www.enphase.com/support to have the new Envoy added to
your system and to retire the replaced Envoy.
10. Ship the old Envoy to Enphase using the supplied RMA shipping label.