Technical data

ManualsBrandsenphase ManualsComputer equipmentEnvoy Communications Gateway

Envoy Installation and Operation

Table of Contents

Important Information .................................................................................................................................... 4

Read this First ................................................................................................................................................. 4

Safety Instructions ........................................................................................................................................... 4

The Enphase Envoy Communications Gateway .......................................................................................... 5

Other Elements in the Enphase System .......................................................................................................... 6

How the Envoy Communications Gateway Works ........................................................................................... 6

Envoy Installation .......................................................................................................................................... 7

Planning and Preparation ................................................................................................................................ 7

Preinstallation Checks ................................................................................................................................. 7

Installation Flow ............................................................................................................................................... 8

Install the Envoy .............................................................................................................................................. 9

1. Add Serial Number Label to Map .......................................................................................................... 10

2. Register the Envoy ................................................................................................................................ 10

3. Find a Location for the Envoy ................................................................................................................ 10

4. Connect Ethernet and Power Cables .................................................................................................... 10

5. Connect Power Line Communication Bridges (Optional) ...................................................................... 11

6. Select Language ................................................................................................................................... 11

7. Check the Envoy’s Progress ................................................................................................................. 12

8. Wall Mount the Envoy (Optional) ........................................................................................................... 13

9. Configure the Grid Profile ...................................................................................................................... 14

10. Build the Virtual Array .......................................................................................................................... 18

11. View System Performance in Enlighten............................................................................................... 18

Envoy Operation ......................................................................................................................................... 19

First Scan for Microinverters .......................................................................................................................... 19

LCD Screen Display at Initial Start Up ........................................................................................................... 20

Initial Communications Check ................................................................................................................... 20

Subsequent Start Up ................................................................................................................................. 20

Normal Operation .......................................................................................................................................... 21

Using the Envoy LCD Menu .......................................................................................................................... 21

Initiating a Scan for New Microinverters .................................................................................................... 23

Performing a Communications Check ....................................................................................................... 23

Viewing the Grid Configuration .................................................................................................................. 24

Enabling a Connection to Enphase ........................................................................................................... 26

Disabling a Connection to Enphase .......................................................................................................... 26

Selecting a New Locale (Change Language Display) ............................................................................... 27

How the Envoy Works with Enlighten ............................................................................................................ 27

Networking and Firewall Info ..................................................................................................................... 28

Using Enlighten to Check Envoy Status .................................................................................................... 28

Troubleshooting .......................................................................................................................................... 29

Power Line Communication Troubleshooting ................................................................................................ 29

Issue: The Microinverter Count is Lower than the Number of Installed Units ............................................ 29

Issue: Envoy Displays Fewer than Three Bars .......................................................................................... 29

Issue: Envoy Displays Zero Bars ............................................................................................................... 30

Local Area Networking Troubleshooting ........................................................................................................ 30

Issue: IP Address Problems ...................................................................................................................... 30

Issue: LCD Screen Displays “-Web” .......................................................................................................... 30

Issue: LCD Screen Displays “Envoy Failure +Web or -Web” .................................................................... 31

Issue: The Envoy has Good Signal Strength but is Too Far from the Router ............................................ 31

Replacing an Envoy ....................................................................................................................................... 31

Envoy Local Interface ................................................................................................................................. 32

Connecting to the Envoy through the Site’s LAN ....................................................................................... 32

Directly Connecting to the Envoy without a Broadband Router ................................................................. 32

Home Screen ................................................................................................................................................. 33

Production Screen ......................................................................................................................................... 34

Inventory Screen............................................................................................................................................ 34

Administration Screen .................................................................................................................................... 35

Administration Screen Tasks ......................................................................................................................... 35

Change or View the Grid Profile ................................................................................................................ 36

Set Up Device Scan Control ...................................................................................................................... 41

Set the Time Zone (optional) ..................................................................................................................... 42

Other Admin Tasks .................................................................................................................................... 42

Event Messages ............................................................................................................................................ 43

Technical Data ............................................................................................................................................ 49