Manual

Register the IQ Envoy in Enlighten (enlighten.enphaseenergy.com).
Method A // If the IQ Envoy is associated with a system in Installer Toolkit
A ) On your mobile device, go to Settings and disconnect from the Envoy’s
Wi-Fi network.
B ) Return to the Installer Toolkit app and tap the Sync button on the Sys-
tem Overview screen.
Activate Monitoring
a
LED overview
LED State Description
All
Flashing amber in unison The IQ Commercial Envoy is booting up
Flashing green sequentially Software upgrade in progress
Network
communica-
tions
Solid green Communicating with Enlighten
Flashing green WPS connection in progress or the IQ Envoy is
attempting to connect to Enlighten
Solid amber Local network connection only
Off No network connection
AP mode
Solid green AP mode enabled:
IQ Commercial Envoy Wi-Fi network available
Off AP mode disabled:
IQ Envoy Wi-Fi network unavailable
Power
production
Solid green All communicating microinverters are produc-
ing
Flashing green Microinverter upgrade in progress
Solid Amber At least one microinverter is not producing
Off Microinverters are not producing or communi-
cating (low light or night time)
Device
communica-
tions
Solid Green All devices are communicating
Flashing Green Device scan in progress
Solid Amber At least one device is not communicating
Off Devices are not communicating
(low light or night time)
TROUBLESHOOTING
b
Device detection issues
If the Device Communications LED lights solid amber, it may be a result
of low light levels. If there isn’t enough sunlight to power up the microinvert-
ers, they can’t communicate with the Envoy.
If there is sufcient daylight for the microinverters to power up, the issue
may be that the IQ Commercial Envoy is having difculty communicating
over the power lines. To troubleshoot this issue:
• Check the Installer Toolkit mobile app to see which devices are not
communicating.
• Check that the circuit breaker(s) for the PV array are in the “ON” posi-
tion.
• Verify that the PV modules are connected to the microinverters.
• Verify the PV module DC voltage is within the allowable range for the
microinverter.
Send System Summary Report
When you have completed your system setup, you can generate and email a
summary report.
A ) From Installer Toolkit, tap Done in the upper-right corner of the screen to
disconnect from the Envoy. Installer Toolkit will ask if you want to view a
summary report.
B ) Tap View Report. The report displays IQ Envoy and system information
with a list of device serial numbers, their last power reports, and infor-
mation about the grid prole applied to the devices.
C ) Tap
to email the report as needed as a record of successful system
installation and for evidence of grid prole settings.
7
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C ) When you have access to a computer with Internet access, log in to
Enlighten and select the system name from the Activation List on the
dashboard.
D ) From the activation form, open Array Builder.
If you used Installer Toolkit to build arrays and scan device serial numbers,
the array(s) are built —make any necessary adjustments in Array Builder.
If you did NOT use Installer Toolkit to build arrays and scan device serial
numbers, create the virtual array in Array Builder using the installation
map as your reference. (You may need to wait if the devices have not yet
reported to Enlighten.)
Method B // If the IQ Commercial Envoy is NOT associated with a system
in Installer Toolkit
A ) Log into Enlighten and click Add a New System from the dashboard.
B ) Enter the System, Installer, Owner, and Location information.
C ) Enter the IQ Commercial Envoy serial number.
D ) Click Save to submit the form.
E ) After the devices have reported to Enlighten, open Array Builder from
the activation form, and create the virtual array, using the installation
map as your reference.
c
Power production issues
If the Power Production LED lights solid amber, check the Installer
Toolkit mobile app to see which microinverters are not producing:
• If none of the microinverters are producing power, there may be a
grid or wiring issue. First, verify that there is proper input voltage
and frequency from the grid. Next, check the breaker and wiring,
starting at the load center.
• If all the non-productive microinverters are on the same branch,
check the breaker and wiring starting at the junction box for the
affected branch.
• If only one or scattered microinverters are not producing power,
rst check to see that the AC connectors are fully connected. Next,
check that each module is providing the required startup voltage
for the microinverter (22V). A PV module that is failing or that is
undersized may not generate enough power for AC conversion.
d
Internet connection issues
If you are using Wi-Fi and the Network Communications LED remains off:
• The WPS connection window may have timed out. Retry the con-
nection steps.
• Make sure that the broadband router is operational by checking that
other devices at the site can access the network.
• Be aware that metal enclosures or obstructions impede wireless
communication.
• If you cannot see your router or access point in the list on the Envoy,
or cannot maintain a connection, it may be necessary to add a
wireless repeater to extend the network range.
If you are using Wi-Fi and the Network Communications LED lights solid
amber, make sure that the broadband router is connected to the Internet
by checking that other devices at the site can access the Internet.
If you are using the Enphase Mobile Connect modem and the Network
Communications LED remains off or lights solid amber, see Troubleshoot-
ing in the Enphase Mobile Connect Installation Guide.
For any connection method, you can troubleshoot network issues with the
Installer Toolkit mobile app by tapping the Network button, then Diagnos-
tic Tools.
If you replace the broadband router, congure the IQ Commercial Envoy
Wi-Fi settings for the new Wireless Network Name (SSID) and password.
Or use the WPS function described in step 6.