Installation Manual

IQ Envoy Installation and Operation

Diagnose Network Connection

Select Diagnostic Tools to ping the Envoy, check network

connectivity, and check the network route.

Ping: To check that the router or network host connected to the

Envoy:

• Select Ping.

• Enter the IP address or url for the router or network

host.

The application displays a loading message until

results are returned. If the router or network host is

connected to the Envoy, the Ping returns a success

message. If the router or network host is not connected

to the Envoy, the Ping returns the following:

ping: bad address <xxx>

Check Network Connectivity: To check network connectivity

details for the Envoy:

• Select Check Network Connectivity.

The application displays a loading message until

results are returned. When the results return, the

application displays a collection of basic network

diagnostic checks and results for the Envoy.

Check Network Route: To see the Envoy’s path to the Internet

for all network interfaces:

• Select Check Network Route.

The application displays a loading message until

results are returned. When the results return, the

application displays a collection of routing details for the Envoy’s path to the Internet.