Mobile Connect Installation Guide
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Enphase Mobile Connect Installation Guide
This guide provides instructions on how to install Enphase Mobile Connect™ with the Enphase Envoy-S™ and the Enphase
IQ Envoy™. This guide is intended for use by professional installation personnel. For details about the Envoy-S or IQ Envoy,
refer to the Installation and Operation Manual.
About Enphase Mobile Connect
The Envoy paired with Mobile Connect provides plug and play connectivity to the
Enphase Enlighten™ monitoring platform. Mobile Connect includes the following:
• MultiTech 4G LTE Category M1 cellular modem (CELLMODEM-M1) or
4G cellular modem, MultiTech Cell 100 Series LAT1 (CELLMODEM-03)
or 3G cellular modem MultiTech Cell 100 Series MTC-H5
(CELLMODEM-01)
• Five-year M2M data plan, upgradeable to 12 year plan (add 7 years)
available for purchase
• SIM card - industrial grade, pre-congured, tested, and installed
• Antenna (some models have two antennas)
• USB Y to mini-USB or USB to mini-USB cable. The Envoy connects to the
modem using a USB cable. The USB cable also powers the modem.
• Mounting hardware
• Four round plastic feet to allow use as a free-standing modem
Mobile Connect is available in regions where there is adequate (non-roaming)
cellular service in the installation area, including the US, Canada, Mexico,
Puerto Rico, and the US Virgin Islands.
The basic Mobile Connect plan is available for systems of up to 60
microinverters. To monitor systems of more than 60 microinverters, additional
charges apply.
The Enphase Mobile Connect modem cannot be transferred to a second Envoy
after initial installation. Any attempt to do so will deactivates the modem.
Installation Guidelines
• Enphase recommends that you install the Envoy-S or IQ Envoy and
Mobile Connect modem in a non-metal enclosure. For outdoor
installations, you must use an outdoor rated enclosure. The Envoy
data sheets and installation guides list acceptable enclosure types.
• If you use a metal enclosure, you must install a dome antenna on the
outside of the unit. Contact Enphase Customer Support for suggested
dome antenna models.
• Orient the antenna for best reception, typically, a vertical alignment.
• Although Mobile Connect comes with an antenna, you can use
other compatible antennas. Contact Enphase Customer Support for
suggested antenna models.
Enphase Customer Support: http://enphase.com/global/support-request/
Enphase Mobile Connect is a modem package that connects to the
Enphase Envoy-S or IQ Envoy, and eliminates the need for an on-site
Internet connection to monitor an Enphase Microinverter System.
The addition of Mobile Connect to an Enphase System enables
greater installation exibility and provides reliable system monitoring
independent of the Internet service on site.
Enphase Mobile Connect is pre-congured for data service and
becomes activated when connected to the Envoy.
The Envoy collects module-level and system-level production data,
and, if congured, consumption data, at pre-dened periods of time,
typically at 15-minute intervals.
The report setting for an Envoy with Mobile Connect is low bandwidth
mode, which transmits data to Enlighten four times a day. The
transmission times occur within a ve-minute window, at 3 am
(03:00), 9 am (09:00), 3 pm (15:00), 9 pm (21:00). After transmission,
the data may take several minutes to display in Enlighten.
How Mobile Connect Works
A. Updating the Envoy to 4.9 (or Later)
The newest Mobile Connect modem (CELLMODEM-M1)
requires that the Envoy be updated to Envoy release 4.9 (or
later). Other models do not requires this update.
1. Download the Enphase Installer Toolkit mobile app and open it to log
in to your Enlighten account. With this app, you can connect to the
IQ Envoy to track system installation progress. To download, go to
enphase.com/toolkit or scan the QR code at right.
2. Log into Enphase Installer Toolkit on your mobile device to down-
load the latest version of Envoy software. To do so, go to the Envoy
Resources screen in the Installer Toolkit Settings.
3. Turn on the circuit feeding the Envoy.
4. On the Envoy, if the AP Mode LED is not lit, press the AP Mode button.
INSTALLATION
SAFETY WARNINGS
Radio Frequency (RF) Safety
To avoid possible radio frequency (RF) interference, follow any special
regulations for using radio equipment, and follow the safety advice listed
here:
• Operating the device close to other electronic equipment may
cause interference if the equipment is inadequately protected.
• Observe any warning signs and the manufacturer
recommendations. Different industries and businesses restrict
the use of cellular devices. Respect restrictions on the use of
radio equipment in fuel depots, chemical plants, or where blasting
operations are in process. Follow restrictions for any environment
where you operate the device.
• Do not place the antenna outdoors, unless in an outdoor-rated
enclosure.
• Switch OFF your wireless device when in an aircraft. Failing to
observe this restriction may lead to suspension or denial of
cellular services to the offender, legal action, or both.
• Switch OFF your wireless device when around gasoline or diesel
fuel pumps and before lling your vehicle with fuel.
• Switch OFF your wireless device in hospitals and any other place
where medical equipment may be in use
• Refer to Potential Interference with Pacemakers and Other
Medical Devices.
Potential Interference with Pacemakers and Other Medical Devices
Radio frequency energy (RF) from cellular devices can interact with
some electronic devices, causing electromagnetic interference (EMI).
The FDA helped develop a detailed test method to measure EMI of
implanted cardiac pacemakers and debrillators from cellular devices.
This test method is part of the Association for the Advancement
of Medical Instrumentation (AAMI) standard. This standard allows
manufacturers to ensure that cardiac pacemakers and debrillators are
safe from cellular device EMI.
The FDA continues to monitor cellular devices for interactions with other
medical devices. If harmful interference occurs, the FDA will assess the
interference and work to resolve the problem.
Precautions for Pacemaker Wearers
EMI can affect a pacemaker in one of three ways:
• Stop the pacemaker from delivering the stimulating pulses that
regulate the heart’s rhythm.
• Cause the pacemaker to deliver the pulses irregularly.
• Cause the pacemaker to ignore the heart’s own rhythm and
deliver pulses at a xed rate.
Based on current research, cellular devices do not pose a signicant
health problem for most pacemaker wearers. However, people with
pacemakers may want to take simple precautions to avoid EMI from
cellular devices:
• Keep the device on the opposite the side of the body from the
pacemaker to add extra distance between the pacemaker and the
device.
• Avoid placing a turned-on device next to the pacemaker (for
example, don’t carry the device in a shirt or jacket pocket directly
over the pacemaker).
Antenna
The antenna intended for use with this unit meets the requirements for
mobile operating congurations and for xed mounted operations, as
dened in 2.1091 and 1.1307 of the FCC rules for satisfying RF exposure
compliance.
© 2017 Enphase Energy Inc. All rights reserved.
5. On your mobile device, go to Settings and join the Wi-Fi network
“Envoy_nnnnnn” (where “nnnnnn” represents the nal six digits of the
Envoy serial number).
6. The app informs you if the software on the Envoy is not the latest version
by displaying the Envoy Software Update message. If the app displays this
message, follow the on-screen instructions to update the Envoy.
7. For a short period (5-10 minutes), you must keep your mobile device near
the Envoy. Follow the on-screen instructions while the update takes place.
The update may take up to 20 minutes. The Envoy reboots several times
during the update and the LEDs light up in varied sequences until the update
is complete.
All four LEDs ash amber during boot up (approximately 3 minutes). When
boot up is complete, the Envoy’s Device Communications LED lights
solid amber, indicating that devices are not yet detected.