Envoy IQ Installation
Table Of Contents
- Enphase IQ Envoy
- Contact Information
- FCC Compliance
- Other Information
- This Class B digital apparatus complies with Industry Canada ICES-003.
- For third-party license information, refer to enphase.com/licenses.
- For Enphase patent information, refer to enphase.com/company/patents/.
- For warranty text, refer to enphase.com/warranty.
- Copyright © 2017 Enphase Energy Inc. All rights reserved.
- Audience
- Table of Contents
- SAFETY
- The Enphase IQ Envoy
- Installation Planning and Preparation
- Review the following pre-installation checks before you install the IQ Envoy.
- To install the production CT
- Installing the IQ Envoy – Part 1
- Installing the IQ Envoy – Part 2
- Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- IQ Envoy Operation
- You can track system installation progress with the Enphase Installer Toolkit mobile app.
- Connecting to IQ Envoy
- Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy.
- Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- Troubleshooting
- The following sections describe possible problems and solutions.
- Troubleshoot power line communication issues as follows.
- This means that communications from other Envoy(s) have been detected. To prevent this issue:
- Check for the following conditions.
- If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
- Technical Data
IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
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Replacing an IQ Envoy
If problems remain after following the troubleshooting steps above, contact Enphase
at enphase.com/en-us/support/contact.
If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
DANGER! Risk of electric shock. Risk of fire. Do not attempt to repair the IQ Envoy; it
contains no user-serviceable parts. Tampering with or opening the IQ Envoy will void the
warranty. If the IQ Envoy fails, contact Enphase Customer Support for assistance at
enphase.com/en-us/support/contact.
• Warranty void if cover removed.
• Refer servicing to qualified personnel.
DANGER! Risk of electrocution! When replacing the IQ Envoy, CTs must be installed with
no current flowing in the sensed circuit. Always install CT wires in the terminal blocks before
energizing the sensed circuit. Always de-energize the sensed circuit before disconnecting
the CT leads from the terminal block.
DANGER! Risk of electric shock. Risk of fire. Only qualified personnel should install or
replace the Enphase IQ Envoy.
WARNING! If the IQ Envoy you are replacing uses an Enphase cellular modem (Enphase
Mobile Connect), do NOT move the cellular modem to another installation site. This de-
activates the modem.
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