Envoy IQ Installation
Table Of Contents
- Enphase IQ Envoy
- Contact Information
- FCC Compliance
- Other Information
- This Class B digital apparatus complies with Industry Canada ICES-003.
- For third-party license information, refer to enphase.com/licenses.
- For Enphase patent information, refer to enphase.com/company/patents/.
- For warranty text, refer to enphase.com/warranty.
- Copyright © 2017 Enphase Energy Inc. All rights reserved.
- Audience
- Table of Contents
- SAFETY
- The Enphase IQ Envoy
- Installation Planning and Preparation
- Review the following pre-installation checks before you install the IQ Envoy.
- To install the production CT
- Installing the IQ Envoy – Part 1
- Installing the IQ Envoy – Part 2
- Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- IQ Envoy Operation
- You can track system installation progress with the Enphase Installer Toolkit mobile app.
- Connecting to IQ Envoy
- Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy.
- Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- Troubleshooting
- The following sections describe possible problems and solutions.
- Troubleshoot power line communication issues as follows.
- This means that communications from other Envoy(s) have been detected. To prevent this issue:
- Check for the following conditions.
- If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
- Technical Data
IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
4
Complete the Connection to IQ Envoy with Installer Toolkit ...................................................................... 26
Connect Remotely Using Enlighten................................................................................................ 28
Connect Using the IQ Envoy Local Interface ................................................................................. 29
View Production Readings ......................................................................................................................... 29
View or Change Monitoring Settings.......................................................................................................... 30
View Microinverter Information .................................................................................................................. 33
View Envoy Information ............................................................................................................................. 33
Open a Connection for Enphase Troubleshooting ..................................................................................... 33
Troubleshooting ............................................................................................................................. 34
Device Detection Issues ................................................................................................................. 34
............................................................... 34
Issue: Device Communications LED is Solid Amber ................................................................................. 34
Issue: Installer Toolkit Detects Fewer Microinverters than Expected ........................................................ 34
Issue: No Microinverters are Reporting ..................................................................................................... 35
Issue: Installer Toolkit Indicates that Scanning is Inhibited ....................................................................... 35
Power Production Issues ................................................................................................................ 35
Issue: Power Production LED is solid amber ............................................................................................. 35
Internet Connection Issues ............................................................................................................. 36
Issue: Network Communications LED is Amber or Off .............................................................................. 36
Issue: Wi-Fi Problems ................................................................................................................................ 36
..................................................................... 37
Issue: IQ Envoy is not Connecting with a New Router .............................................................................. 37
Local Networking Considerations ................................................................................................... 38
DHCP versus Static IP Addressing ............................................................................................................ 38
MAC Filtering ............................................................................................................................................. 38
Firewall Settings......................................................................................................................................... 38
Microinverter Issues ....................................................................................................................... 39
- .................................................................................... 39
.................................................................................................................... 40
Replacing an IQ Envoy ................................................................................................................... 42
Technical Data............................................................................................................................... 44