Envoy IQ Installation
Table Of Contents
- Enphase IQ Envoy
- Contact Information
- FCC Compliance
- Other Information
- This Class B digital apparatus complies with Industry Canada ICES-003.
- For third-party license information, refer to enphase.com/licenses.
- For Enphase patent information, refer to enphase.com/company/patents/.
- For warranty text, refer to enphase.com/warranty.
- Copyright © 2017 Enphase Energy Inc. All rights reserved.
- Audience
- Table of Contents
- SAFETY
- The Enphase IQ Envoy
- Installation Planning and Preparation
- Review the following pre-installation checks before you install the IQ Envoy.
- To install the production CT
- Installing the IQ Envoy – Part 1
- Installing the IQ Envoy – Part 2
- Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- IQ Envoy Operation
- You can track system installation progress with the Enphase Installer Toolkit mobile app.
- Connecting to IQ Envoy
- Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy.
- Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- Troubleshooting
- The following sections describe possible problems and solutions.
- Troubleshoot power line communication issues as follows.
- This means that communications from other Envoy(s) have been detected. To prevent this issue:
- Check for the following conditions.
- If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
- Technical Data
IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
36
• -
•
-
•
Internet Connection Issues
To the Local Area Network (LAN), the Envoy is just another host on the network, much like a personal
computer. Enphase offers technical support at enphase.com/en-us/support/contact for Envoy issues, but
Enphase's Support responsibility does not extend to the premises network or LAN.
The Envoy must obtain a DHCP (Dynamic Host Configuration Protocol) IP address and have a route to the
Internet. The Envoy will request this IP address from the broadband router during the power-up sequence.
Two small green LEDs on the Ethernet port indicate Internet link and activity. During the sequence, one LED
will be solid green, and the other will blink every few seconds.
Issue: Network Communications LED is Amber or Off
The IQ Envoy is configured to perform a DHCP broadcast when it first boots up, and requests an an IP
address from a DHCP source. This source can be a server/computer, but almost all consumer-grade
broadband routers also provide DHCP services. When the Network Communications LED is solid amber,
the IQ Envoy has a local network connection only and failed to connect to Enlighten after its scheduled
reporting time (five minutes). When the LED is off, there is no network connection.
If you are using the Enphase Mobile Connect modem and the Network Communications LED remains off
or lights solid amber, see Troubleshooting in the Enphase Mobile Connect Installation Guide.
For any connection method, you can troubleshoot network issues using the Installer Toolkit mobile app by
tapping the Network button, then Diagnostic Tools.
•
•
•
•
•
•
• -
Issue: Wi-Fi Problems
If the Network Communications LED remains off:
•