Envoy IQ Installation
Table Of Contents
- Enphase IQ Envoy
- Contact Information
- FCC Compliance
- Other Information
- This Class B digital apparatus complies with Industry Canada ICES-003.
- For third-party license information, refer to enphase.com/licenses.
- For Enphase patent information, refer to enphase.com/company/patents/.
- For warranty text, refer to enphase.com/warranty.
- Copyright © 2017 Enphase Energy Inc. All rights reserved.
- Audience
- Table of Contents
- SAFETY
- The Enphase IQ Envoy
- Installation Planning and Preparation
- Review the following pre-installation checks before you install the IQ Envoy.
- To install the production CT
- Installing the IQ Envoy – Part 1
- Installing the IQ Envoy – Part 2
- Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- IQ Envoy Operation
- You can track system installation progress with the Enphase Installer Toolkit mobile app.
- Connecting to IQ Envoy
- Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy.
- Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- Troubleshooting
- The following sections describe possible problems and solutions.
- Troubleshoot power line communication issues as follows.
- This means that communications from other Envoy(s) have been detected. To prevent this issue:
- Check for the following conditions.
- If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
- Technical Data
IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
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Issue: No Microinverters are Reporting
Has a device scan been run while the array was active? A device scan may have been run while the
array was not connected to the grid or when the array was not powered by sunlight.
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Is the Envoy well located? The Envoy must be near the primary load center or the array's downstream
subpanel.
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Is the system energized? PV modules power microinverters, PV modules provide power only during
daylight hours, and microinverters communicate only when powered.
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Is there a phase imbalance?
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Is the IQ Envoy wired to a circuit on the primary load center while the PV circuit breakers are on a
downstream subpanel?
circuit breakers.
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Issue: Installer Toolkit Indicates that Scanning is Inhibited
It is best to leave the Envoy in this condition for normal operation. However, if you need to re-enable
scanning (for example, if you replace a microinverter) contact Enphase Customer Support at
enphase.com/en-us/support/contact.
Power Production Issues
Issue: Power Production LED is solid amber
The Power Production LED is solid green when all microinverters are producing, flashes green when a
microinverter update is in progress, flashes amber when microinverters are not yet detected, or becomes
solid amber when any microinverter that is expected to produce does not. Use Installer Toolkit to see which
microinverters are affected.
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