Envoy IQ Installation
Table Of Contents
- Enphase IQ Envoy
- Contact Information
- FCC Compliance
- Other Information
- This Class B digital apparatus complies with Industry Canada ICES-003.
- For third-party license information, refer to enphase.com/licenses.
- For Enphase patent information, refer to enphase.com/company/patents/.
- For warranty text, refer to enphase.com/warranty.
- Copyright © 2017 Enphase Energy Inc. All rights reserved.
- Audience
- Table of Contents
- SAFETY
- The Enphase IQ Envoy
- Installation Planning and Preparation
- Review the following pre-installation checks before you install the IQ Envoy.
- To install the production CT
- Installing the IQ Envoy – Part 1
- Installing the IQ Envoy – Part 2
- Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- IQ Envoy Operation
- You can track system installation progress with the Enphase Installer Toolkit mobile app.
- Connecting to IQ Envoy
- Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy.
- Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- Troubleshooting
- The following sections describe possible problems and solutions.
- Troubleshoot power line communication issues as follows.
- This means that communications from other Envoy(s) have been detected. To prevent this issue:
- Check for the following conditions.
- If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
- Technical Data
IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
34
Troubleshooting
The following sections describe possible problems and solutions.
WARNING: Risk of electric shock. Risk of fire. Do not attempt to repair the IQ Envoy; it
contains no user-serviceable parts. Tampering with or opening the IQ Envoy will void the
warranty. If the IQ Envoy fails, contact Enphase Customer Support for assistance
(enphase.com/en-us/support/contact). Warranty void if cover removed. Refer servicing to
qualified personnel.
Device Detection Issues
Issue: Installer Toolkit Shows Cross Domain Traffic Reported
This means that communications from other Envoy(s) have been detected. To prevent this issue:
•
•
If this alert persists or if the Installer Toolkit Microinverters screen or Enlighten shows more microinverters
than expected, contact Enphase Customer support at enphase.com/en-us/support/contact.
Issue: Device Communications LED is Solid Amber
If the Device Communications LED lights solid amber, it may be a result of low light levels. If there is not
enough sunlight to power up the microinverters, they cannot communicate with the Envoy. If there is
sufficient daylight for the microinverters to power up, the Envoy may be having difficulty communicating over
the power lines. To troubleshoot this issue:
•
•
•
•
Issue: Installer Toolkit Detects Fewer Microinverters than Expected
The Microinverters detected count is an indication of the number of online microinverters producing power,
reporting in to the Envoy, and not having any error conditions. If this number is lower than expected, it may
indicate that the Envoy is not done scanning/discovering the entire array. Alternatively, it may indicate that
the Envoy is having difficulty communicating over the power lines. It could also be a result of low light levels
or insufficient PV module voltage to power the microinverter. To troubleshoot the issue:
•
•
•
•