Envoy IQ Installation
Table Of Contents
- Enphase IQ Envoy
- Contact Information
- FCC Compliance
- Other Information
- This Class B digital apparatus complies with Industry Canada ICES-003.
- For third-party license information, refer to enphase.com/licenses.
- For Enphase patent information, refer to enphase.com/company/patents/.
- For warranty text, refer to enphase.com/warranty.
- Copyright © 2017 Enphase Energy Inc. All rights reserved.
- Audience
- Table of Contents
- SAFETY
- The Enphase IQ Envoy
- Installation Planning and Preparation
- Review the following pre-installation checks before you install the IQ Envoy.
- To install the production CT
- Installing the IQ Envoy – Part 1
- Installing the IQ Envoy – Part 2
- Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- IQ Envoy Operation
- You can track system installation progress with the Enphase Installer Toolkit mobile app.
- Connecting to IQ Envoy
- Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy.
- Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- Troubleshooting
- The following sections describe possible problems and solutions.
- Troubleshoot power line communication issues as follows.
- This means that communications from other Envoy(s) have been detected. To prevent this issue:
- Check for the following conditions.
- If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
- Technical Data
IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
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Diagnose Network Connection
Select Diagnostic Tools to ping the Envoy, check network
connectivity, and check the network route.
Ping: To check that the router or network host connected to the
Envoy:
• Select Ping.
• Enter the IP address or url for the router or network
host.
The application displays a loading message until results
are returned. If the router or network host is connected
to the Envoy, the Ping returns a success message. If
the router or network host is not connected to the
Envoy, the Ping returns the following:
ping: bad address <xxx>
Check Network Connectivity: To check network connectivity
details for the Envoy:
• Select Check Network Connectivity.
The application displays a loading message until results
are returned. When the results return, the application
displays a collection of basic network diagnostic checks
and results for the Envoy.
Check Network Route:
for all network interfaces:
• Select Check Network Route.
The application displays a loading message until results
are returned. When the results return, the application
displays
path to the Internet.